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Ashfaq Dilawar
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Ashfaq Dilawar

IT Administrator & Zoho Specialist

Zoho Developer & IT Administrator

As an experienced IT Zoho Consultant at Civic Recruitment Limited since February 2023, I specialise in the implementation, customisation, and ongoing optimisation of Zoho CRM, Zoho One, and Zoho automation solutions, tailored to meet the diverse operational needs of businesses across a wide range of industries β€” including healthcare, construction, clinics, recruitment, HR, real estate, legal, finance, retail, and e-commerce. Based in the UK and working closely with clients across Birmingham, London, and nationwide, I bring extensive hands-on experience with Zoho's complete suite of applications to help organisations streamline day-to-day operations, improve internal efficiency, and unlock sustainable growth.

As a trusted Zoho Partner, Zoho Consultant, and Zoho Developer, my approach combines deep technical expertise in the Zoho ecosystem with a genuinely client-centric focus. I don't believe in one-size-fits-all implementations β€” every Zoho solution I deliver is carefully scoped and configured to solve immediate operational pain points while also supporting a business's longer-term strategic goals. Whether you're a growing SME searching for a Zoho CRM consultant in Birmingham, an established company looking for a Zoho developer in London, or a business anywhere in the UK that needs remote Zoho support, I help organisations work smarter, reduce manual admin, and get significantly more value from their Zoho investment.

Why Work With a Dedicated Zoho Consultant?

Many businesses adopt Zoho but never unlock its full potential because implementation is rushed, generic, or left half-finished. As a specialist Zoho Partner and Zoho Developer, I focus on getting the foundations right first β€” clean data architecture, properly mapped workflows, and automation that actually reduces workload rather than adding complexity. From there, I build out custom modules, integrations, and reporting so your Zoho CRM becomes a genuine operational hub rather than just a digital filing cabinet.

🌟 Extensive Expertise 🌟

βœ”οΈ CRM & Business Solutions

  • GoHighLevel, Zendesk, Notion Setup for Business

  • Rev23 Setup and Data Imports

  • Migration from Rev23 to Zoho CRM, Salesforce, and HubSpot

  • Salesforce Marketing Cloud Setup

  • SMS Magic Setup for Business

  • Twilio Setup and Integration

  • RingCentral Setup

βœ”οΈ Web Development & Design

  • Website Design, Development & Customisation

  • Shopify Setup, Customisation & Integration

  • WordPress Setup, Themes, Plugins Customisation & Integration

  • Web Development – PHP, MySQL, Bootstrap, jQuery, CSS, HTML

  • JavaScript | AJAX | jQuery | JSON | XML

  • PSD to HTML

  • Website & Data Migrations

βœ”οΈ Salesforce & API Integrations

  • Salesforce Integration & Customisation

  • Salesforce Migration to Zoho CRM

  • Xero & Authorize.net Integration

  • QuickBooks Online & Desktop Integration

  • TradeGecko API Integration

  • Zapier Integration

  • Zillow APIs Integration

  • PHP Frameworks (Laravel, CodeIgniter)

βœ”οΈ E-Commerce & Forms

  • WooCommerce & eCommerce

  • Gravity Forms | CF7 (Contact Form 7) | Lead Generation | reCAPTCHA

  • Elementor Forms Integration with Zoho

  • Elementor Website Setup & Landing Pages

βœ”οΈ Marketing & Analytics

  • Mailchimp | Third-Party Newsletter and Email Integration

  • Klaviyo | Third-Party Newsletter and Email Integration

  • Google Analytics | Sitemap | Robots.txt | Redirections

βœ”οΈ Payment Gateway Integrations

  • Stripe

  • PayPal

  • Xero

🌟 Zoho Skills and Experience β€” Zoho Consultant, Zoho Developer, Zoho Partner Services Across Birmingham & London 🌟

πŸ’» Zoho CRM & Business Applications

  • Zoho CRM

  • Zoho One

  • Zoho Flow

  • Zoho Creator

  • Zoho Invoices

  • Zoho Forms

  • Zoho Books

  • Zoho Marketing Hub

  • Zoho Chat Bot

  • Zoho API

  • Zoho Subscriptions

  • Zoho SalesIQ

  • Zoho Inventory

  • Zoho Blueprint

  • Zoho Campaigns

  • Zoho Workflows

  • API Upgradation from Version V1 to V2

  • Zapier Integration

  • APIs Integration

πŸ‘¨πŸΌβ€πŸ’» Zoho Desk & Finance Solutions

  • Zoho Desk

  • Zoho Finance

  • Zoho Calendar

  • Zoho Estimate

  • Zoho Dashboards

  • Migration from Salesforce to Zoho

  • Zoho Blueprints

  • SMS & Email Workflows

  • Zoho Reports

πŸ‘¨πŸΌβ€πŸ’» Zoho Recruiting & HR

  • Zoho Recruit

  • Zoho People

  • Zoho Projects

πŸ‘¨πŸΌβ€πŸ’» Zoho Reports & Analytics

  • Zoho Analytics with Custom SQL Queries

  • Dashboards & Analytics Reports for Management Teams

  • Database Cleanup

  • Basic & Advanced Reports & Dashboards

πŸ‘¨πŸΌβ€πŸ’» Zoho Customisation & Automation

  • Zoho Email Templates

  • PDF and Invoice Templates

  • Inbound & Outbound Campaigns

  • Zoho Automation and Workflows

  • Zoho Canvas to Set Up Layout/CRM Design

  • Integrate Zoho with Third-Party Applications

  • Zoho Deluge Custom Functions & Workflow Rules

  • Develop Custom API Methods & Functions

  • Two-Way Syncing of Data Between Zoho & Other Applications

πŸ‘¨πŸΌβ€πŸ’» Zoho Campaigns & Communication

  • Scheduling Newsletters

  • SMS Reminders

πŸ‘¨πŸΌβ€πŸ’» Zoho Sales & Inventory Management

  • Sales Orders / Purchase Orders / Quotes / Invoices / Inventory Stock Management

  • Internal & External Database Integration

  • Syncing Data Between the Zoho Database and Other Applications

How I Approach Every Zoho Project

Every engagement starts with a discovery phase where I map out existing processes, identify inefficiencies, and understand the specific goals of the business. From there, I design a solution architecture before writing a single workflow rule, ensuring the final build is scalable rather than something that needs to be rebuilt in six months. I also place a strong emphasis on training and documentation, so internal teams understand exactly how their new workflows, dashboards, and automations function β€” reducing dependency on outside support for day-to-day use.

Industries I've Supported

My Zoho consulting experience spans a broad and growing range of sectors, giving me the ability to recognise recurring operational patterns and apply proven solutions quickly rather than starting from scratch each time. Industries I've worked with include:

  • Healthcare & Clinics – patient record management, appointment scheduling, HIPAA & GDPR-conscious data workflows, and clinic operations automation

  • Construction – project tracking, subcontractor management, quoting and invoicing workflows

  • Recruitment & Staffing – candidate pipelines, applicant tracking via Zoho Recruit, client and vacancy management

  • HR & People Operations – onboarding automation, employee records, performance tracking via Zoho People

  • Real Estate – property listings, lead management, client follow-up automation

  • Legal Services – case and client management, document workflows

  • Finance & Accounting – Zoho Books integration, invoicing, financial reporting and dashboards

  • Retail & E-Commerce – inventory sync, order management, customer support automation

  • Manufacturing – inventory, purchase orders, and supply chain workflows

  • Education & Training Providers – student/client record management, communication automation

  • Insurance – client policy tracking, renewal reminders, claims workflow automation

  • Hospitality – booking and guest management integrations

  • Logistics & Distribution – order tracking, inventory, and fulfilment automation

  • Non-Profit Organisations – donor management, campaign tracking, reporting

  • Professional & Consulting Services – client management, project tracking, invoicing

This cross-industry experience across Birmingham, London, and the wider UK means I don't just configure Zoho by the book β€” I bring practical, tested workflows that have already solved similar problems for businesses in comparable sectors.

πŸ“ Available for Zoho consulting, development, and Zoho Partner services across Birmingham, London, and the wider UK.

πŸ“© If you're looking for a Zoho CRM consultant, Zoho developer, or Zoho implementation partner in Birmingham or London, get in touch to discuss how a tailored Zoho solution can help your business work smarter, automate more, and grow faster.

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