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Housing, Planning & Regeneration
6 months contract with a Local Authority Job Title: 3 months contract with a Local Authority Job Purpose To lead on the assessment and determination of the borough's most complex, high-profile and strategically significant planning applications, appeals and planning matters. The postholder will provide expert professional planning advice, ensure robust and defensible decision-making, represent the Council in planning proceedings, and support the management and development of planning staff. The role will contribute to delivering a high-quality, customer-focused planning service that supports sustainable growth, corporate priorities, and community objectives. Key Responsibilities Planning Applications and Decision Making Manage a varied caseload of complex and major planning applications, including strategic developments and regeneration schemes. Prepare comprehensive, accurate and well-reasoned reports with clear recommendations for Planning Committee or delegated decisions. Exercise delegated authority to determine planning applications in accordance with the Council’s Scheme of Delegation. Ensure all planning decisions are legally compliant, robust, defensible, and consistent with local, regional and national planning policies. Planning Advice and Development Management Provide specialist planning advice to officers, Councillors, applicants, developers, consultees and members of the public. Lead pre-application discussions and Planning Performance Agreements (PPAs) for major developments. Coordinate multi-disciplinary input from internal departments and external stakeholders to facilitate high-quality development outcomes. Advise on the planning implications of development proposals, including infrastructure, sustainability, environmental and educational requirements. Appeals, Enforcement and Legal Matters Lead on planning appeals and represent the Council at hearings, public inquiries and court proceedings. Prepare and present expert evidence on behalf of the Council. Support Planning Enforcement Officers in identifying breaches of planning control and preparing enforcement notices. Manage and oversee complex legal agreements, including Section 106 Agreements and other planning obligations, ensuring enforceability and effective delivery. Leadership and Staff Management Support the Planning Management Team in delivering an efficient, customer-focused service. Provide professional guidance, mentoring and supervision to junior planning staff. Assist in allocating work and monitoring performance to ensure service objectives and deadlines are achieved. Promote continuous improvement, innovation and best practice within the planning service. Stakeholder Management Develop and maintain effective relationships with Councillors, statutory consultees, developers, community groups and other stakeholders. Attend and represent the Assistant Director of Planning at meetings, committees and public events where required. Provide clear and professional advice to elected Members on planning matters. Service Improvement and Corporate Contribution Contribute to achieving service performance indicators and corporate objectives. Maintain up-to-date knowledge of planning legislation, policy and best practice. Commission and manage external consultants where required, ensuring value for money and quality outcomes. Undertake other duties appropriate to the grade of the post. Essential Experience Significant experience in Development Management within a local authority or comparable planning environment. Proven experience of handling major, complex and high-profile planning applications. Experience of preparing reports for Planning Committees and delegated decision-making. Experience of managing planning appeals, including public inquiries and hearings. Experience of negotiating Section 106 Agreements and other planning obligations. Experience of providing professional planning advice to senior stakeholders, elected Members and developers. Experience of supervising, mentoring or managing planning staff. Experience of working effectively under pressure and managing competing priorities. Desirable Experience Experience of Planning Performance Agreements (PPAs). Experience of representing a local authority at court proceedings. Experience of managing external consultants and professional advisers. Qualifications Essential Degree in Town Planning or a related discipline. Chartered Member of the Royal Town Planning Institute (MRTPI) or eligible for membership. Evidence of continuing professional development (CPD). Desirable Postgraduate qualification in Town Planning or a related field. Management or leadership qualification. Knowledge In-depth knowledge of planning legislation, policy and procedures. Strong understanding of the Town and Country Planning Act and associated regulations. Knowledge of planning enforcement processes and appeals procedures. Understanding of local government decision-making processes. Knowledge of planning obligations, including Section 106 Agreements and Community Infrastructure Levy (CIL). Awareness of current planning issues, national policy frameworks and emerging best practice. Skills and Abilities Excellent verbal communication skills with the ability to present complex information clearly and confidently. Strong report writing and analytical skills. Ability to present and defend the Council's position at Committee, appeal, inquiry and court proceedings. Strong organisational and project management skills. Ability to manage competing priorities and meet statutory deadlines. Effective problem-solving and decision-making abilities. Ability to lead, mentor and support colleagues. Strong stakeholder engagement and negotiation skills. Ability to interpret technical plans, drawings and complex supporting documents. Proactive, solution-focused and customer-oriented approach. Ability to work independently and as part of a team. Commitment to continuous improvement and service excellence. Additional Information Location: Churchill Court, 2 Westmoreland Road, Bromley, Kent, BR1 1AS, United Kingdom. Working Pattern: Hybrid working arrangement with a requirement to attend the office 1 day per week, alongside attendance at Planning Committees, site visits, public inquiries, hearings and stakeholder meetings as required. Hours: 37 hours per week. Rate: £32.68 per hour (Limited Company/Umbrella). Contract Type: Interim/Contract opportunity. We operate on a bi-weekly payment schedule. · Closing date: Soon – early applications are encouraged
Contract
Legal Support Assistant
3 months contract with a Local Authority Job Title: Legal Support Assistant – Litigation Job Purpose To provide comprehensive administrative and legal support to the Litigation Team, ensuring the efficient management of litigation matters and contributing to the delivery of high-quality legal services to the Council. The postholder will be responsible for case administration, litigation support, claims processing, diary management, disclosure activities, compliance monitoring, and maintaining accurate records and work trackers to support effective case management and legal compliance. Key Responsibilities Litigation Inbox Management Monitor and manage the Litigation Team inbox on a daily basis. Review incoming correspondence and distribute, forward, or action matters as appropriate. Identify and escalate urgent or high-priority matters promptly. Maintain accurate records of correspondence received and actions taken. Ensure enquiries are responded to within agreed timescales. Diary and Administrative Support Provide comprehensive diary management support for members of the Litigation Team. Schedule meetings, hearings, appointments, and key case-related activities. Monitor and record critical litigation deadlines and limitation dates. Coordinate meeting arrangements, including preparation and circulation of relevant documentation. Provide general administrative support to the team as required. Litigation Case Support Support the administration of litigation matters and legal case files. Open, maintain, and close files in accordance with departmental procedures and regulatory requirements. Update case management systems and ensure records remain accurate and current. Assist legal professionals with file preparation, document management, and document collation. Prepare correspondence, reports, bundles, and other legal documentation as directed. Ensure all case records are maintained securely and confidentially. Disrepair Claims Processing Receive, log, and process new housing disrepair claims. Create and maintain case records, ensuring all relevant information is accurately captured. Liaise with internal departments and stakeholders to gather supporting evidence and documentation. Monitor claim progress and ensure records are updated accordingly. Support legal officers in managing claims through to resolution. Disclosure and Information Requests Process disclosure requests in accordance with legislation, policies, procedures, and statutory timescales. Gather, review, organise, and prepare documentation for disclosure. Maintain confidentiality and ensure sensitive information is handled appropriately. Ensure records of disclosure requests and responses are maintained accurately. Work Tracking, Compliance and Quality Assurance Maintain and update departmental work trackers, spreadsheets, and reporting tools. Monitor workloads, deadlines, and outstanding actions. Escalate concerns where deadlines or service standards may not be achieved. Conduct weekly compliance checks on litigation files and processes. Identify, report, and assist in addressing compliance issues, risks, or process improvements. Support continuous improvement initiatives within the Legal Services team. Experience Essential Experience providing administrative support within a legal, litigation, local government, or professional services environment. Experience managing busy inboxes, diaries, and document management systems. Experience maintaining accurate records and handling confidential information. Experience using case management systems, databases, and Microsoft Office applications, particularly Outlook, Word, Excel, and Teams. Experience prioritising competing workloads and meeting deadlines in a fast-paced environment. Desirable Experience working within a local authority legal team. Experience supporting litigation, housing disrepair, claims handling, or regulatory matters. Experience processing disclosure or information requests. Knowledge of legal file management and court processes. Qualifications Essential Educated to GCSE level (or equivalent), including English and Mathematics. Demonstrable administrative and organisational skills gained through relevant training or experience. Proficient in Microsoft Office applications, particularly Word, Excel, Outlook, and Teams. Desirable Legal Administration qualification, Law Degree, CILEx qualification, or equivalent legal studies qualification. Business Administration qualification (Level 3 or above). Training or certification in information governance, data protection, or records management. Key Skills and Competencies Excellent organisational and time management skills. Strong attention to detail and accuracy. Effective verbal and written communication skills. Ability to manage confidential and sensitive information appropriately. Strong analytical and problem-solving skills. Ability to work independently and as part of a team. Excellent customer service and stakeholder management skills. Ability to prioritise workload and meet strict deadlines. Strong IT skills and confidence in learning new systems and processes. Additional Information · Location: Swindon · Rate: £20.00 per hour UMB, (Umbrella rate to be confirmed) · Hours: 35 hours per week · Contract: Temporary/Contract (as applicable) · Working Pattern: Monday to Friday (Hybrid/Flexible Working may be available) · We operate on a bi-weekly payment schedule. · Closing date: Soon – early applications are encouraged.
Contract
HR Assistant
3 months contract with a Local Authority Job Title: HR Assistant Job Purpose The HR Assistant provides comprehensive administrative and transactional support across a range of Human Resources and payroll activities. Acting as the first point of contact for HR-related enquiries, the post holder will support the employee lifecycle, maintain accurate HR records and systems, and ensure compliance with organisational policies, employment legislation, and GDPR requirements. The role is focused on delivering excellent customer service to employees, managers, and external stakeholders while supporting HR operations, payroll processes, reporting requirements, and HR projects. The position offers opportunities to develop HR knowledge and progressively provide advice and guidance on routine HR matters. Key Responsibilities HR Administration Provide administrative support across all HR functions. Maintain accurate and up-to-date employee records and personnel files. Prepare HR correspondence including contracts, offer letters, amendment letters, and other employee documentation. Ensure HR systems and databases are updated accurately and promptly. Employee Lifecycle Management Process employee lifecycle transactions, including: New starters Leavers Contract changes Transfers Promotions Changes to personal details Ensure all employee records are maintained in accordance with company procedures and statutory requirements. Support onboarding and induction processes for new employees. Payroll Support Assist with the preparation and submission of payroll information. Process payroll-related changes accurately and within deadlines. Liaise with payroll teams to resolve employee payroll queries. Ensure payroll data is accurate and compliant with procedures. Customer Service & Employee Support Act as the first point of contact for HR enquiries from employees and managers. Provide accurate and timely information on HR policies, procedures, and processes. Escalate complex HR issues to appropriate HR colleagues when required. Deliver a professional, customer-focused HR service. HR Systems & Reporting Maintain HR databases and management information systems. Produce routine HR reports and management information. Monitor data quality and ensure accuracy of HR records. Support reporting relating to absence, turnover, recruitment, and other HR metrics. Compliance & Governance Ensure compliance with GDPR, data protection legislation, and confidentiality requirements. Maintain and securely store employee records. Support compliance with employment legislation, HR policies, and organisational procedures. Assist with audits and compliance reviews as required. HR Projects & Continuous Improvement Support HR projects and initiatives as required. Contribute to process improvements and service development activities. Participate in training and professional development opportunities. Support wider HR team objectives and operational priorities. Essential Experience Experience working in an administrative, HR, payroll, or customer service environment. Experience maintaining records and managing confidential information. Experience providing administrative support to a team or department. Experience responding to customer or employee enquiries. Experience using databases, HR systems, or business management systems. Desirable Experience Previous HR Administration or HR Assistant experience. Experience supporting payroll processes. Experience working within a Shared Service or busy HR environment. Experience producing reports and management information. Experience supporting recruitment, onboarding, or employee lifecycle processes. Essential Qualifications Minimum of 5 GCSEs (or equivalent) including: English Mathematics Desirable Qualifications CIPD Level 3 Foundation Certificate in People Practice (or working towards). Qualification in Business Administration, Human Resources, or a related field. Skills and Knowledge Knowledge of HR administration processes and employee lifecycle activities. Understanding of confidentiality, GDPR, and data protection requirements. Strong organisational and administrative skills. Excellent attention to detail and accuracy. Strong written and verbal communication skills. Ability to manage multiple tasks and prioritise workloads effectively. Excellent customer service skills. Proficiency in Microsoft Office, including Word, Excel, Outlook, and Teams. Ability to maintain confidentiality and handle sensitive information professionally. Strong interpersonal and relationship-building skills. Personal Attributes Professional and approachable. Customer-focused. Highly organised and proactive. Reliable and trustworthy. Detail-oriented and accurate. Team player with a collaborative approach. Adaptable and willing to learn. Committed to continuous professional development. Additional Information Location: 160 Tooley Street, London, SE1 2QH, United Kingdom. Working Hours: 36 hours per week. Pay Rate: £22.78 per hour (Limited Company/Umbrella). Contract Type: Temporary/Agency Contract (subject to assignment details). Working Pattern: Hybrid working arrangement, subject to service requirements. Reporting To: HR Operations Manager / HR Services Team Leader. Systems: SAP Payroll, HR Information Systems (HRIS), Microsoft Office Suite, and related HR platforms. Key Responsibilities: Supporting HR and payroll operations, employee lifecycle administration, SAP Payroll transactions, data maintenance, and employee query resolution. Stakeholder Engagement: Regular interaction with employees, managers, payroll teams, and external service providers. Compliance Requirements: Adherence to GDPR, data protection legislation, employment legislation, payroll regulations, and organisational policies and procedures. Working Environment: Fast-paced HR Operations environment requiring strong attention to detail, confidentiality, accuracy, and excellent customer service skills. Performance Expectations: Accurate and timely processing of HR and payroll transactions, maintenance of employee records, delivery of high-quality customer service, and achievement of service level agreements (SLAs). Development Opportunities: Exposure to SAP Payroll, HR systems administration, employee relations processes, HR compliance, and broader Human Resources operations, with opportunities for professional development and career progression. Confidentiality: The role involves handling sensitive employee and payroll data and requires strict adherence to confidentiality and information security standards. We operate on a bi-weekly payment schedule. · Closing date: Soon – early applications are encouraged
Contract
Finance Officer LBS
3 months contract with a Local Authority Job title: Finance Officer LBS (Accounts Payable) Job Purpose To provide effective accounts payable and financial administration support by ensuring the accurate and timely processing of funding and supplier payments. The post holder will be responsible for maintaining financial records, reconciling accounts, supporting schools with payment-related queries, and ensuring compliance with financial regulations, procedures, and audit requirements. The role plays a key part in supporting efficient financial operations and delivering high-quality finance services. Key Responsibilities Payment Processing Process funding payments, supplier invoices, and other financial transactions accurately and within agreed timescales. Ensure all payments are supported by appropriate documentation and approvals. Monitor payment schedules and ensure deadlines are met. Account Reconciliation Reconcile financial accounts and payment records regularly. Investigate and resolve discrepancies, outstanding items, and payment issues. Ensure all financial information is accurate and up to date. Financial Administration Maintain accurate financial records, databases, and documentation. Update and manage SAP records and financial information. Support the preparation of reports, reconciliations, and management information. School and Stakeholder Support Act as a point of contact for schools regarding funding payments and financial queries. Liaise with internal departments and external stakeholders to resolve payment issues. Build positive working relationships through professional and effective communication. Compliance and Control Ensure all activities comply with financial regulations, policies, and procedures. Support internal and external audit requirements. Maintain confidentiality and security of financial information. Assist in implementing and maintaining effective financial controls. Continuous Improvement Identify opportunities to improve payment processing and financial administration procedures. Support process improvement initiatives within the finance team. Contribute positively to team objectives and service delivery standards. Essential Experience Minimum 2 years' experience in a finance, accounts payable, or similar financial administration role within a local authority or school setting. Minimum 1 year's experience using SAP financial systems. Experience processing payments and maintaining financial records. Experience reconciling accounts and resolving financial discrepancies. Experience working with large volumes of financial data. Experience providing support and guidance to customers or stakeholders. Essential Qualifications Minimum 5 GCSEs (or equivalent) including: English Mathematics Desirable Qualifications AAT Level 2 or Level 3 qualification (or equivalent). Finance, Accounting, Business Administration, or related qualification. Skills and Knowledge Intermediate Microsoft Excel skills, including formulas, spreadsheets, data validation, and reporting. Strong numerical and analytical skills. Excellent attention to detail and accuracy. Good organisational and workload management skills. Ability to work to deadlines and manage competing priorities. Strong written and verbal communication skills. Knowledge of accounts payable processes and financial procedures. Ability to maintain confidentiality and handle sensitive financial information. Proficiency in SAP and financial management systems. Desirable Experience and Knowledge Experience working with school funding or education finance processes. Knowledge of local authority finance procedures. Experience reconciling large volumes of financial data. Knowledge of financial controls, governance requirements, and audit procedures. Experience preparing financial reports and management information. Additional Information Location: 160 Tooley Street, London, SE1 2QH, United Kingdom. Working Pattern: Hybrid working – 3 days remote and 2 days office-based per week. Working Hours: 35 hours per week. Pay Rate: £24.54 per hour (Limited Company/Umbrella). Contract Type: Temporary/Agency Contract (subject to assignment details). Reporting To: Finance Manager / Senior Finance Officer. Department: Finance / Education Finance. Systems: SAP, Microsoft Excel, and other financial management systems. Key Stakeholders: Schools, suppliers, internal finance teams, and external partners. Compliance Requirements: Adherence to financial regulations, internal controls, audit requirements, GDPR, and organisational policies and procedures. Performance Expectations: Timely and accurate processing of payments, effective account reconciliation, maintenance of financial records, and delivery of high-quality customer service. Working Environment: Fast-paced finance environment requiring strong attention to detail, accuracy, and the ability to manage multiple priorities and deadlines. Development Opportunities: Ongoing exposure to education finance, local authority financial processes, SAP systems, and financial controls. We operate on a bi-weekly payment schedule. · Closing date: Soon – early applications are encouraged
Contract
Deputy Officer in Charge
3 months contract with a Local Authority Job Title: Deputy Officer in Charge (Deputy Manager) Job Purpose The Deputy Officer in Charge is responsible for supporting the Registered Manager in the effective leadership, management, and operation of the Children's Residential Home. The role ensures that children and young people receive high-quality care, support, protection, and opportunities that promote their wellbeing, development, independence, and positive outcomes. The post holder will help ensure the home operates in accordance with statutory regulations, safeguarding requirements, and organisational policies while creating a safe, nurturing, and inclusive environment for vulnerable children and young people. The Deputy Officer in Charge will lead by example, supervise staff, contribute to service development, and deputise for the Manager when required. Key Responsibilities Leadership and Management Support the Manager in the day-to-day operation and administration of the Children's Home. Deputise for the Manager in their absence and assume responsibility for the effective running of the service. Lead, motivate, supervise, and support staff to deliver high-quality care and achieve positive outcomes for young people. Assist in maintaining staff performance, professional standards, and continuous development. Promote a positive, inclusive, and supportive working environment. Care and Support of Children and Young People Ensure children and young people receive high-quality, person-centred care that meets their individual needs. Promote the emotional, physical, educational, social, cultural, and psychological wellbeing of young people. Support young people to develop independence, confidence, resilience, and life skills. Ensure young people are encouraged to express their views and actively participate in decisions affecting their lives. Maintain a safe and caring environment that promotes safeguarding and positive outcomes. Safeguarding and Compliance Ensure safeguarding practices are implemented and maintained in accordance with legislation and organisational policies. Promote and protect the welfare, rights, and best interests of children and young people. Challenge poor practice and take appropriate action where safeguarding concerns arise. Support compliance with The Regulation and Inspection of Social Care (Wales) Act 2016 and other relevant legislation. Ensure accurate records, reports, and documentation are maintained to regulatory standards. Family and Community Engagement Develop and maintain positive relationships with families, carers, social workers, and external professionals. Promote meaningful consultation and participation with young people and their families. Encourage community integration through educational, recreational, and social opportunities. Build effective partnerships with local agencies and community resources. Financial and Resource Management Assist the Manager in monitoring delegated budgets and ensuring resources are used effectively. Ensure financial procedures are followed and expenditure is appropriately recorded. Promote value for money while maintaining high-quality service delivery. Meetings and Reporting Coordinate, attend, and chair meetings as required. Prepare assessments, reports, care plans, and management information. Contribute to reviews, planning meetings, and multi-agency discussions. Ensure meetings are conducted professionally and achieve agreed outcomes. Essential Experience Proven experience working with children and young people within a residential childcare setting. Experience operating at a Senior Residential Support Worker, Team Leader, Senior Practitioner, or equivalent level. Experience supporting vulnerable children and young people with complex needs. Experience implementing safeguarding procedures and promoting child welfare. Experience supervising, mentoring, or managing staff. Experience working with behaviour support and therapeutic care models. Experience working collaboratively with families, social workers, and external agencies. Experience preparing assessments, reports, and care documentation. Desirable Experience Experience as a Deputy Manager within a children's residential home. Experience managing budgets and resources. Experience preparing for inspections and maintaining regulatory compliance. Experience supporting young people in crisis or emergency placements. Qualifications Essential Level 3 Diploma in Health and Social Care (Children and Young People) or equivalent. Qualification that meets the requirements for Social Care Wales Registration. Full commitment to maintaining required professional registrations. Desirable Level 4 or Level 5 Leadership and Management qualification in Health and Social Care. Additional safeguarding or behavioural support qualifications. Training in Therapeutic Care, Trauma-Informed Practice, or Behaviour Support. Knowledge and Skills Knowledge of The Regulation and Inspection of Social Care (Wales) Act 2016. Strong understanding of safeguarding legislation and child protection procedures. Knowledge of child development and attachment theory. Understanding of behaviour support and trauma-informed approaches. Ability to undertake and complete assessments. Strong leadership and team management skills. Excellent communication and interpersonal skills. Ability to chair meetings and prepare professional reports. Budget monitoring and resource management skills. Strong organisational and planning abilities. Effective problem-solving and decision-making skills. Ability to build positive relationships with young people, families, and professionals. Personal Attributes Compassionate and child-focused. Resilient and emotionally intelligent. Professional and accountable. Motivational and supportive leader. Calm under pressure. Positive role model. Flexible and adaptable. Committed to delivering outstanding care and safeguarding standards. Additional Information Location: County Hall, Atlantic Wharf, Cardiff, Glamorgan, CF10 4UW, United Kingdom. Working Hours: 37 hours per week. Pay Rate: £24.56 per hour (Limited Company/Umbrella). Contract Type: Temporary/Agency Contract (subject to assignment details). Work Schedule: Flexibility required to work shifts, evenings, weekends, sleep-ins, and bank holidays in line with service needs. Reporting To: Registered Manager / Officer in Charge. DBS Requirement: Enhanced DBS check required prior to appointment. Professional Registration: Successful candidate must meet Social Care Wales registration requirements and maintain registration throughout employment. Training & Development: Ongoing professional development, mandatory safeguarding training, leadership development, and residential childcare training provided. Regulatory Compliance: The role operates within the requirements of The Regulation and Inspection of Social Care (Wales) Act 2016, safeguarding legislation, and Children's Residential Care regulations. Working Environment: Residential childcare setting supporting vulnerable children and young people with complex emotional, behavioural, and social needs. Leadership Responsibilities: Supervision and support of residential care staff, deputising for the Registered Manager when required. Performance Expectations: Deliver high standards of care, positive outcomes for young people, regulatory compliance, effective staff management, and service improvement initiatives. Opportunity: A key role in supporting the development and success of a new Children's Home in Cardiff, helping to create a safe, nurturing, and therapeutic environment for children and young people.
Contract
Rent Income Recovery Officer - FTA (Gr 5)
3 months contract with a Local Authority Job Title: Rent Income Recovery Officer Job Purpose The Former Tenant Arrears (FTA) Recovery Officer is responsible for the effective administration, recovery, and collection of former tenant rent arrears for Kingston Council. The role focuses on maximising income collection through proactive debt recovery, early intervention, customer engagement, and partnership working with internal teams and external agencies. The post holder will support former tenants experiencing financial difficulties by providing advice, negotiating repayment arrangements, and facilitating access to welfare, financial inclusion, and support services. The role contributes to the Shared Finance Service's objective of delivering efficient, customer-focused, and value-added financial services while ensuring compliance with housing legislation, council policies, and recovery procedures. Key Responsibilities Debt Recovery & Income Collection Manage a portfolio of former tenant rent arrears accounts, ensuring timely and effective recovery of outstanding debts. Contact former tenants through telephone, written correspondence, email, and face-to-face meetings to secure payments and repayment agreements. Negotiate realistic repayment plans and monitor compliance with agreed arrangements. Take appropriate recovery action where repayment agreements fail or arrears remain unresolved. Prepare and submit write-off reports and supporting documentation for management approval. Achieve agreed collection targets and performance objectives. Customer Support & Financial Inclusion Identify customers experiencing financial hardship and provide appropriate advice and guidance. Refer customers to Financial Inclusion Officers, Citizens Advice Bureau, welfare support services, and other specialist agencies where appropriate. Support vulnerable customers through empathetic communication and tailored debt recovery approaches. Promote sustainable debt management solutions that help customers meet their financial obligations. Case Management & Administration Maintain accurate records of all actions taken, customer interactions, and recovery outcomes. Create, update, and manage databases, spreadsheets, and case management systems. Produce reports, statistics, and management information as requested. Ensure all documentation complies with council procedures and data protection requirements. Partnership Working Build positive working relationships with Legal Services, Housing Teams, Adult Social Care, Financial Inclusion Teams, and external partner agencies. Support joint initiatives aimed at improving debt recovery performance and customer outcomes. Participate in meetings, workshops, and service improvement activities. Service Improvement & Compliance Maintain up-to-date knowledge of housing legislation, debt recovery practices, welfare benefits, and welfare reform initiatives including Universal Credit. Identify opportunities to improve recovery processes and maximise income collection. Ensure compliance with council policies, financial regulations, safeguarding responsibilities, and statutory requirements. Contribute to continuous improvement initiatives across the Shared Finance Service. Team Contribution Work collaboratively as part of the Housing Income & Financial Inclusion Team. Support colleagues and share knowledge to improve team performance. Assist in reviewing and allocating tasks to junior staff where required. Participate in training and professional development activities. Essential Experience Experience of debt recovery, rent collection, income recovery, or credit control. Experience working in a customer-focused environment delivering positive outcomes. Experience handling difficult, sensitive, or complex customer situations. Experience working to deadlines, performance targets, and service standards. Experience maintaining accurate records and case management information. Experience working as part of a team and collaborating with internal and external stakeholders. Desirable Experience Housing rent arrears recovery experience within local government or social housing. Experience supporting customers facing financial hardship. Experience working with welfare benefits and welfare reform programmes. Experience working with multiple agencies to provide customer support services. Experience preparing reports and performance data. Qualifications Essential Minimum of 5 GCSEs (or equivalent) including: English Language Mathematics Desirable Qualification in Debt Recovery, Housing Management, Business Administration, Finance, or related discipline. Training or certification relating to welfare benefits, debt advice, customer service, or financial inclusion. Skills & Competencies Strong communication skills, both written and verbal. Ability to negotiate effectively and achieve positive outcomes. Excellent customer service and interpersonal skills. Ability to manage a varied workload and prioritise tasks effectively. Strong problem-solving and decision-making skills. Ability to work sensitively with vulnerable or distressed customers. Good analytical and report-writing skills. Proficient ICT skills, including Microsoft Office and case management systems. Ability to build productive relationships with partners and stakeholders. Commitment to continuous learning and professional development. Personal Attributes Customer-focused and results-driven. Empathetic and resilient when dealing with challenging situations. Professional, ethical, and accountable. Collaborative team player. Adaptable and open to change. Proactive approach to service improvement. Committed to equality, diversity, inclusion, and safeguarding principles. Additional Information Location: Sutton (Hybrid Working) Working Pattern: Hybrid working arrangement with a combination of office-based and remote working. Hours: 36 hours per week. Pay Rate: £22.84 per hour (Umbrella). Contract Type: Temporary/Agency Contract (subject to assignment details). Reporting To: Rent Arrears Recovery Lead Officer (Temporary Accommodation). Travel Requirements: May be required to attend meetings and engage with customers, partners, and stakeholders across Council locations as required. Training & Development: Ongoing training and professional development opportunities, including updates on housing legislation, debt recovery practices, welfare benefits, and Universal Credit. Compliance Requirements: Successful candidates must adhere to Council policies relating to safeguarding, equality and diversity, health and safety, data protection, and confidentiality. Working Environment: Fast-paced, customer-focused environment requiring strong communication, negotiation, and problem-solving skills when dealing with tenants, former tenants, and vulnerable customers. Performance Expectations: Achievement of income recovery targets, maintenance of accurate records, and delivery of high-quality customer service standards.
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