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Council Tax Customer Service Officer
9 Months Contract With a Local Authority Work Model Hybrid (Minimum 2 days per week in-office) Monday to Friday 8:50am to 5pm 37hrs / week Bi-weekly pay Summary The Council Tax Officer plays a crucial role within a local authority's revenues department, focusing on the administration, collection, and enforcement of Council Tax. This position ensures compliance with relevant legislation and provides essential services to residents, contributing to the financial health of the community. Responsibilities Maintain the Council Tax Register: Accurately update and manage property records, liable parties, exemptions, discounts, and reliefs. Issue Bills and Notifications: Calculate and distribute accurate Council Tax bills and notifications in line with statutory requirements. Process Changes in Circumstances: Handle notifications related to house moves, new occupants, tenancy changes, and property status updates. Apply Discounts and Exemptions: Evaluate and process applications for discounts, exemptions, and reliefs. Manage Refunds and Write-Offs: Process refund applications and prepare cases for debt write-off following local authority procedures. Respond to Enquiries: Address complex public inquiries regarding Council Tax liability, payments, and enforcement actions. Provide Advice: Clearly explain Council Tax legislation and policies to residents and stakeholders. Negotiate Payment Arrangements: Establish sustainable payment plans for residents facing financial difficulties. Maintain Records: Ensure accurate recording and maintenance of case notes and correspondence. Adhere to Legislation: Stay informed about current Council Tax legislation and regulations. Work with Internal Departments: Collaborate with teams such as Housing Benefits and Legal Services to resolve complex cases. Requirements Knowledge of Council Tax Legislation: Familiarity with Council Tax laws and enforcement procedures. System Proficiency: Experience with Academy and Comino systems for case management. Numerical and Analytical Skills: Strong skills for accurate calculations and data entry. Customer Service Skills: Excellent communication abilities, including handling difficult conversations professionally. Ability to Work Under Pressure: Manage a high volume of casework accurately. Technical Proficiency: Competence in using specialist revenues software and standard office applications. Hybrid Working Agreement Minimum Office Days: Two days per week. Essential Technical and Subject Matter Expertise Council Tax Expertise: Proven knowledge and experience in managing Council Tax inquiries and processes. System Proficiency: Demonstrable experience with the Academy and Comino systems. Corporate Responsibilities Promote a unified organizational approach and ensure non-discriminatory service delivery. Service Delivery Suggest innovative service delivery methods that offer high quality and value for money. People Collaborate with council services and external partners to strengthen relationships and develop partnerships. Other Special Requirement Be available to work at any office within the London Borough of Hackney.
Full time
Ground Maintenance Operative
4 Months Contract with a Local Authority Summary: We are seeking dedicated individuals to fill multiple roles, with immediate openings and additional positions starting on March 2nd. These roles are primarily based in South West London, with some opportunities in South East London. Successful candidates will benefit from the provision of brand-new tools and a company van. Preference will be given to candidates who possess a valid driver's license, although a limited number of positions are available for non-drivers. Responsibilities: Maintain lawns, hedges, flower beds, and communal gardens across council estates. Conduct regular litter picking and waste removal from outdoor areas. Ensure pathways, entrances, and communal spaces are clean and free of hazards. Perform seasonal tasks such as leaf clearance, snow removal, and gritting. Report incidents of fly-tipping, vandalism, or safety concerns to the appropriate council team. Operate and maintain grounds keeping equipment, including mowers, strimmer, and leaf blowers. Engage respectfully with residents and uphold the council’s standards of service. Requirements Valid driver's license preferred; limited roles available for non-drivers. Availability to start immediately or on March 2nd. Strong communication and interpersonal skills. Ability to work in South West and South East London locations.
Full time
Leadership Assistant
2 Months Contract with a Local Authority 3 days office 2 days WFH 37hrs / week £19.64 / hr Bi-weekly Pay Location: Grays Summary The Leadership Assistant plays a crucial role in delivering professional and high-quality support to the Assistant Director(s), encompassing business support, secretariat services, and assistance with broader directorate projects. This position is integral to the Council's modern, self-service-oriented framework, which increasingly relies on IT and flexible operational structures. The role demands a comprehensive understanding of the directorate's operational context, strategic priorities, and alignment with broader organizational goals. Reporting to the Executive Assistant under the Executive Support Manager, the workload is guided by the Assistant Director with oversight from the Executive Assistant. Responsibilities Provide effective, proactive, and responsive support to the Assistant Director(s). Act as the primary contact for complex issues, offering responses on behalf of the Assistant Director(s) when appropriate. Manage diaries efficiently and plan proactively to ensure the Assistant Director(s) are well-prepared for meetings. Deliver high-quality secretariat support for key operational and strategic meetings, including drafting concise minutes and following up on actions. Deputize for the Executive Assistant during absences. Collaborate with the Executive Assistant to maintain high standards of performance and reporting for the Directorate. Assist in preparing for and attending meetings and engagements with or on behalf of the Assistant Director(s). Lead on directorate projects and bespoke work streams, including Cabinet Member reports and organizing directorate events. Collaborate with the wider leadership team to ensure high standards of administrative support and integration of Council priorities. Provide coverage at DMT meetings, taking minutes and ensuring actions are followed up in the absence of the Executive Assistant. Requirements Strong understanding of the directorate and individual service areas, operational context, and strategic priorities. Ability to work collaboratively and maintain high standards of administrative support. Proficiency in IT and flexible operational structures. Experience in diary management and proactive planning. Excellent communication skills for acting as a point of contact on complex issues. Ability to draft concise minutes and manage action follow-ups. Experience in leading projects and organizing events. Commitment to the Council's diversity, equality, and health and safety policies. Willingness to work flexibly, including remote and home working as required.
Full time
Housing Warden Mobile Responder
4 Months Contract with a Local Authority 28hrs / week £18.30 / hr Summary The role of a Housing Warden at Telecare Cardiff is crucial in providing efficient, reliable, and friendly responses to emergency alarm calls from vulnerable and elderly customers. This position ensures the safety and well-being of users by addressing emergency and priority calls, offering practical support, and maintaining accurate records. The Housing Warden collaborates with colleagues and external agencies to deliver high levels of customer satisfaction and service quality. Responsibilities Respond to emergency and priority calls from vulnerable and elderly customers. Collaborate with colleagues and other service areas to ensure high call resolution and customer satisfaction. Provide practical help, care, or support as needed and report actions to the Control Centre. Handle sensitive and emergency situations effectively, coordinating with next of kin, care agencies, or emergency services. Maintain accurate records of customer visits following alarm calls or routine checks. Visit homes of individuals who have triggered alarm calls and address any equipment issues. Conduct routine visits to Sheltered Housing schemes in the absence of the Scheme Manager. Program and test alarm units and pendants, installing equipment as necessary. Utilize current and emerging technology to enhance customer contact services. Ensure the safekeeping of fuel cards and equipment, maintaining vehicle logs. Attend training sessions and meetings, providing cover for Control Centre operations when needed. Assist in training colleagues and mentoring new starters. Work independently, including night shifts, following lone working procedures. Requirements Ability to listen empathetically and communicate clearly with customers and colleagues. Experience in responding to emergency situations and providing customer-focused service. Proficiency in using technology, including mobile devices and IT systems. Ability to work as part of a team and independently, showing initiative and adaptability. Educated to GCSE standard or equivalent, with a focus on Mathematics and English. Ability to understand, speak, and write Welsh is desirable. Willingness to work unsocial hours, including evenings, weekends, and bank holidays. Subject to a Disclosure & Barring Service Enhanced Check. Commitment to equality, health and safety, and safeguarding policies. Support the Council's efforts to reduce carbon emissions and deliver climate-resilient services.
Full time
Housing Solutions Officer
2 Months Contract with a Local Authority Bi weekly pay 36 Hours / week £26.56 / hr Summary: This role is pivotal in ensuring the effective delivery of the Housing Solutions Service, aligning with legislative and statutory guidelines. The position involves providing high-quality advice to prevent homelessness, managing caseloads, and ensuring compliance with housing policies. The role requires collaboration with internal and external partners to enhance service delivery and support community cohesion, diversity, and social inclusion. Embracing digital tools and new working practices is essential to improve customer service and streamline processes. Responsibilities: Collaborate with managers and colleagues to define outcomes, set targets, and monitor performance. Support operational plans to optimize resource use within teams. Build strong partnerships to deliver services efficiently and focus on outcomes. Use new technologies to adopt modern working practices and improve customer service. Ensure effective delivery of the Housing Solutions Service in line with relevant legislation and guidance. Provide advice and assistance to prevent homelessness and manage homelessness investigations. Manage a caseload of applicants, ensuring timely action and compliance with statutory timescales. Participate in a duty rota system for emergency accommodation placements. Make decisions on homelessness applications and refer cases for temporary accommodation. Ensure accommodation is provided to qualifying homeless applicants. Complete licence agreements with residents, ensuring property compliance and rent account setup. Undertake discharge of duty on applications and liaise with relevant teams for evictions. Identify and raise safeguarding alerts and refer residents to support services. Respond to enquiries related to Housing Act 1996 Part VII applications. Conduct home visits to verify applicant circumstances. Meet and exceed performance targets and submit performance statistics. Assist in identifying and implementing best practices and innovations. Work with the legal team on prosecution cases and contribute to local representation services. Maintain up-to-date knowledge of case law, statute, and policy. Collaborate with the Housing Supply team and private landlords to prevent homelessness. Support the Housing Access Team in reviewing temporary accommodation placements. Contribute to the preparation and review of the annual Team Plan and performance targets. Requirements Strong understanding of housing legislation, statutory guidance, and local authority agreements. Experience in managing caseloads and providing high-quality advice on housing issues. Ability to build effective partnerships with internal and external stakeholders. Proficiency in using digital tools and adopting modern working practices. Excellent communication skills for responding to enquiries and conducting home visits. Ability to identify trends in homelessness and contribute to service improvements. Knowledge of safeguarding procedures and experience in multi-agency collaboration. Familiarity with case law, statute, and policy related to homelessness and housing issues.
Full time
Community Support Worker
2 Month Contract with a Local Authority Bi-weekly pay - £16.86/hr - 37hrs/week Summary: We are seeking a dedicated Female Support Worker to provide compassionate care and assistance to adults with learning disabilities and/or autism. This role is crucial in ensuring the well-being and daily comfort of our residents within a supported living environment. Your support will include personal care, meal preparation, medication assistance, and help with washing and dressing. Responsibilities: Deliver personal care and assistance to residents Prepare meals and support dietary needs Assist with medication management Help residents with washing and dressing Work collaboratively within a flexible rota, including alternate weekends Requirements Female candidate required for this role Ability to work flexible shifts from 7 am to 10 pm, Monday through Sunday Commitment to working up to 37 hours per week, across 5 days out of 7 Experience in providing care to individuals with learning disabilities and/or autism is preferred
Full time
