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Admin Support
- Posted 28 July 2025
- Salary 16.93
- LocationSutton SM1 United Kingdom
- Job type Contract
- Sector Administration / Clerical
- ReferenceOR10524
Job description
4 months contract with a Local Authority
Job Summary:
• We are seeking a proactive and detail-oriented Admin Support Officer to join the Home Ownership team during a period of increased workload
• The successful candidate will act as a key point of contact for leaseholders and colleagues, supporting a range of administrative tasks relating to property sales, resales, and service charge queries
• This is a customer-facing role requiring excellent communication skills and the ability to manage a varied workload
Key Duties/Accountabilities (Sample):
• Act as the first point of contact for residents and colleagues via phone and email, handling enquiries regarding resales and service charge accounts
• Support administrative work relating to leasehold property sales, including liaison with leaseholders, valuers, and solicitors
• Manage shared email inboxes and respond to general correspondence, queries, and complaints in line with service standards and timescales
• Assist with the calculation of service charge actuals, ensuring accuracy and adherence to deadlines
• Support the preparation, printing, and enveloping of service charge invoices
• Maintain accurate records and file documentation appropriately
• Provide general administrative support to the wider Home Ownership team as needed
Skills/Experience:
• Previous experience in an administrative or customer service role
• Excellent written and verbal communication skills
• Strong attention to detail and accuracy
• Ability to manage workload independently and meet deadlines
• Proficient in Microsoft Office (especially Outlook, Word, Excel)
• Ability to handle sensitive or complex customer queries in a professional manner
• Knowledge of leasehold housing or service charge processes
• Experience working in a housing, property, or local government environment
Additional Information:
• Office-based in Sutton, with potential flexibility depending on operational needs
