2 months contract with a Local Authority

Job Title: Administrative Support Officer (Part-Time)

Job Purpose

To provide efficient administrative, technical and customer support to the Parks and Greenspaces Service, ensuring the effective day-to-day operation of parks, greenspaces and allotment services.

The postholder will act as a key point of contact for residents, tenants, stakeholders and contractors, maintaining accurate records, supporting service administration, coordinating meetings, and assisting officers in delivering high-quality customer-focused services.

Key Responsibilities

Administrative Support

• Provide comprehensive administrative support to the Parks and Greenspaces team.
  
• Maintain accurate records, databases, filing systems and service documentation.
  
• Prepare and process correspondence, reports, forms and other service-related documents.
  
• Support the organisation of meetings, including scheduling, agenda preparation and minute taking.
  
• Assist with data entry, record management and general office administration.
  
• Provide technical administrative support to officers when required.
  

Customer and Stakeholder Support

• Act as a first point of contact for residents, allotment tenants and stakeholders via email and telephone.
  
• Respond to routine enquiries and direct more complex issues to the appropriate officer.
  
• Monitor and manage the Parks and Open Spaces inbox, ensuring timely responses to enquiries.
  
• Support the administration of allotment applications, waiting lists, tenancy records and site information.
  
• Assist with parks and greenspace-related enquiries and customer requests.
  

Team Support

• Liaise with colleagues, contractors, site representatives and external partners as required.
  
• Provide administrative support to projects, events and service initiatives.
  
• Assist in maintaining effective communication across the service.
  
• Provide cover for colleagues during periods of absence where required.
  

Corporate Responsibilities

• Ensure all work is carried out in accordance with Council policies, procedures and customer service standards.
  
• Maintain confidentiality and accuracy in handling information and records.
  
• Promote a positive and professional image of the Council at all times.
  
• Comply with health and safety, data protection and safeguarding requirements.
  

Essential Experience

• Previous experience in an administrative, business support or customer service role.
  
• Experience dealing with customer enquiries in a professional manner.
  
• Experience maintaining records, databases and documentation.
  
• Experience using Microsoft Office applications, including Outlook, Word and Excel.
  

Essential Qualifications

• GCSEs (or equivalent) including English and Mathematics.
  
• Relevant administrative or business support qualification (desirable).
  
• Evidence of ongoing professional development (desirable).
  

Skills and Knowledge

• Excellent organisational and time management skills.
  
• Strong written and verbal communication skills.
  
• Good IT skills and confidence using office software and databases.
  
• Ability to prioritise workloads and meet deadlines.
  
• Strong attention to detail and accuracy.
  
• Ability to work independently and as part of a team.
  
• Professional and customer-focused approach.
  
• Understanding of confidentiality and data protection principles.
  
• Knowledge of local government services or parks and greenspaces operations (desirable).
  

Additional Information

• Pay Rate: £16.51 per hour.
  
• Hours: 25 hours per week.
  
• Location: Redditch.
  
• Working Pattern: Part-time (e.g. 3 days per week).
  
• Working Arrangement: Hybrid (office-based and remote working).
  
• Occasional flexibility may be required to support meetings, service activities or events.
  
• Commitment to delivering excellent customer service and supporting team objectives.
  
• We operate on a bi-weekly payment schedule.
  

·         Closing date: Soon – early applications are encouraged