2 months contract with a local authority

Job Purpose

• The Income Officer is a key member of the Income/Accounts Receivable Team responsible for invoicing, collecting, and recovering fees and charges owed to the Council. The postholder provides a customer‑focused, efficient service ensuring debts are raised, monitored, and pursued in line with legislation, Council policies, and required timescales.
  

Key Duties/Accountabilities

• Set priorities to ensure efficient invoicing and collection of fees and charges, including residual mortgages.
  
• Regularly review unpaid debts, proactively chase outstanding amounts, and escalate issues or queries to managers.
  
• Support the preparation of case papers and technical evidence for County Court cases.
  
• Monitor performance and quality control to maximise collection rates and meet collection targets..
  

Essential Experience Required

• Experience providing effective advice services to the public.
  
• Experience working in demanding frontline customer service environments.
  
• Experience working with vulnerable or homeless customers and those in housing need.
  
• Experience conducting interviews, investigations, and negotiations.
  
• Experience working to performance targets and deadlines.
  
• Experience applying equality and diversity principles in service delivery.
  

Essential Qualifications Required

• Strong knowledge of homelessness legislation including Housing Act 1996 (Part VI & VII), Homelessness Reduction Act 2017, Protection from Eviction Act 1977, and related legislation.
  
• Understanding of inner‑city housing issues and access routes to social housing.
  

Additional information to note

• Working hours: 35 hours per week
  
• Station Road, Ilford, Greater London, IG6 1NB, United Kingdom
  
• While this role is hybrid, three days needs to be at office and role includes visits to young people .
  
• Work pattern - 3 days office based
  
• We work on Bi weekly payment schedule
  

The role closes on 17^th April 2026, apply ASAP.