1 month contract with a local authority

Job Purpose

• The Benefits Assistant provides effective administrative and customer support to the Housing Benefit service. The role supports the smooth running of day‑to‑day operations by managing documents, responding to customer enquiries, and ensuring accurate handling of correspondence and records.
  

Key Duties/Accountabilities

• Prepare, scan, and upload incoming documents received by post into the document management system (DMS).
  
• Accurately index documents and emails within the DMS, ensuring correct correspondence types and workflow actions.
  
• Save and manage electronic outputs in appropriate folders and follow up on un‑actioned reports.
  
• Archive benefit files and documentation in line with retention policies, including deletion of historic indexed batches.
  

Essential Experience Required

• Experience of scanning and indexing documents into a document management system.
  
• Experience working in an administrative or office support role.
  
• Experience handling customer enquiries by phone and email.
  

Essential Qualifications Required

• Working knowledge of Microsoft Office, particularly Word and Excel.
  
• Competent with basic ICT skills, including internet use, email, and document management.
  
• Good written and verbal communication skills.
  
• Strong organisational skills with the ability to prioritise workloads and meet deadlines.
  

Additional information to note

• Working Hours: Minimum 20 hours per week, maximum 25 hours per week. Monday to Friday, in office only. Core hours 10am to 2pm, hours beyond can be worked either side of these core hours.
  
• We work on bi-weekly schedule.
  
• Town Hall, Epsom, Surrey, KT18 5BY, United Kingdom
  
• Basic DBS required.
  

The role closes on 21^st April 2026, apply ASAP.