Job description

1 month contract with a Local Authority

Job Title: Café Supervisor

Job Purpose

The Café Supervisor will support the Café Manager in the day-to-day operation of the café, ensuring excellent customer service, efficient service delivery, and effective supervision of front-of-house staff. The postholder will lead by example, maintain high standards of cleanliness and food safety, and help create a welcoming environment for all customers visiting Avenham Park Café.

The role requires previous supervisory experience within a hospitality, café, restaurant, or catering environment and the ability to motivate and support a team in a busy customer-focused setting.

Key Responsibilities

Team Supervision

Supervise and support front-of-house staff during daily café operations.
Allocate duties and monitor staff performance to ensure efficient service delivery.
Provide guidance, coaching, and on-the-job training to team members.
Support the Café Manager in maintaining staff morale and promoting teamwork.
Assist with staff scheduling and ensuring adequate staffing levels during service periods.

Customer Service

Deliver and promote excellent customer service standards at all times.
Handle customer queries, requests, and complaints professionally and efficiently.
Create a welcoming and positive experience for all customers.
Lead by example in providing friendly and professional service.

Operational Support

Assist the Café Manager with the daily running of the café.
Ensure service areas are prepared and fully stocked before opening.
Monitor stock levels and report shortages to the Café Manager.
Support cash handling procedures, till operations, and end-of-day reconciliations.
Assist with ordering, receiving, and storing supplies when required.

Food Safety and Compliance

Ensure compliance with food hygiene, health and safety, and company policies.
Maintain high standards of cleanliness throughout customer and service areas.
Ensure safe working practices are followed by all staff members.
Report maintenance issues, hazards, or health and safety concerns promptly.

Administration and Record Keeping

Complete relevant records and documentation accurately.
Assist with monitoring stock control and wastage levels.
Support reporting requirements and operational audits as directed by the Café Manager.

Experience Required

Essential

Previous experience working in a café, restaurant, catering, or hospitality environment.
Experience supervising or leading front-of-house teams.
Experience delivering excellent customer service in a fast-paced environment.
Experience handling customer enquiries and resolving complaints effectively.
Experience operating tills and handling cash transactions.

Desirable

Experience within a visitor attraction, park café, leisure, or tourism setting.
Experience with stock control and ordering processes.
Experience training or mentoring staff.

Qualifications

Essential

Good standard of general education.
Level 2 Food Safety and Hygiene Certificate (or willingness to obtain).

Desirable

Hospitality, Catering, or Customer Service qualification.
Supervisory or Team Leader qualification.
First Aid qualification.
Health and Safety training.

Key Skills and Competencies

Team Leadership
Customer Service Excellence
Communication and Interpersonal Skills
Organisation and Time Management
Problem Solving
Attention to Detail
Cash Handling and Numeracy
Food Hygiene Awareness
Reliability and Flexibility
Ability to Work Under Pressure

Additional Information

· Location: Avenham Park Café, Avenham Park, Preston, Lancashire, PR1 8JT United Kingdom

· Working Hours: 37 hours per week

· Pay Rate: £17.52 per hour (Limited/Umbrella)

· Contract Type: Full-Time

· Reporting To: Café Manager

Payment Schedule: Bi-weekly
Start Date: Immediate start available

· Closing Date: Applications closing soon – early applications are encouraged