Case Manager – Tenancy and Estates

Summary

Responsibilities

• Manage a designated housing patch of 550–700 properties.
  
• Address tenancy and estate-related inquiries and casework.
  
• Conduct home visits, tenancy visits, and estate inspections.
  
• Support vulnerable tenants and refer them to appropriate support agencies.
  
• Investigate and resolve tenancy breaches, neighborhood concerns, and low-level anti-social behavior issues.
  
• Collaborate with internal teams and external partners to sustain tenancies and improve resident outcomes.
  
• Maintain accurate records and update housing management systems.
  
• Deliver high standards of customer service and tenancy management.
  

• Experience in Housing Management, Tenancy Management, Estate Management, or a similar housing role.
  
• Proven ability to manage a caseload and resolve tenancy-related issues.
  
• Experience in supporting vulnerable residents and working with partner agencies.
  
• Strong communication, organizational, and customer service skills.
  
• Ability to work independently and manage competing priorities.
  
• Good working knowledge of housing services and tenancy management practices.
  

Desirable

• Experience with Local Authorities or Housing Associations.
  
• Familiarity with safeguarding referrals and tenancy sustainment.
  
• Knowledge of anti-social behavior and neighborhood management.
  

What's on Offer?

• £25.55 per hour (Umbrella)
  
• 6-Month Contract
  
• Hybrid Working – 3 Days On Site, 2 Days Home/Office Based
  
• Location: Taunton
  
• Opportunity to manage your own housing patch and positively impact local communities.