3 month contract with a local authority

Job Purpose

• The Complaints, Members Enquiries & Information Governance Officer is responsible for delivering a high‑quality, professional service in the handling of complaints, Members’ enquiries, Ombudsman and Information Commissioner’s Office (ICO) enquiries, Freedom of Information (FOI) requests, and Data Protection / Individual Rights requests within Children’s Services.
  

Key Duties/Accountabilities

• Act as the first point of contact for corporate, statutory Children Act complaints, school complaints, and related enquiries
  
• Manage and respond to complaints in line with legislation, Council procedures, and statutory timescales
  
• Undertake detailed investigations, mediation, and early resolution of complaints
  
• Prepare high‑quality written responses, ensuring clarity, accuracy, and consistency
  
• Provide advice and support to investigating officers, independent persons, and panel members for Stage 2 and 3 complaints
  
• Research, investigate, and draft responses to Local Government Ombudsman enquiries
  

Essential Experience Required

• Experience working in at least one of the following areas: complaints, FOI, data protection, or Members’ enquiries
  
• Experience handling complex casework and investigations
  

Essential Qualifications Required

• A‑level standard education or equivalent, or relevant work‑related experience in complaints, customer care, business administration, or information governance
  
• Strong literacy and numerical skills
  

Additional information to note

• Working hours: 35 hours per week
  
• DBS required.
  
• We work on Bi weekly payment schedule
  

The role closes soon, apply ASAP.