Customer Service Advisor Adults

Posted 23 March 2026
Salary 134.24
LocationHaringey N8 United Kingdom
Job type Contract
Sector Administration / Clerical
ReferenceOR25878

Job description

3-Month Contract with Local Authority

Customer Service Advisor Care & Wellbeing Hub (Adults)

Summary
  • The Customer Service Advisor will serve as the initial point of contact for inquiries directed to Lincolnshire County Council’s Adult Care Teams. This role is crucial in delivering high-quality information, advice, and support to residents, carers, and professionals, ensuring their needs are met with efficiency and empathy.
Responsibilities
  • Handle inbound telephone and email inquiries from the public, carers, and professionals regarding Adult Care, the Lincolnshire Carer Service, and the Wellbeing Service.
  • Utilise a strength-based and person-centered approach to understand customer needs and provide accurate information and advice.
  • Manage complex, sensitive, and sometimes emotional conversations with professionalism, empathy, and resilience.
  • Apply call-control techniques to ensure inquiries are handled efficiently and effectively.
Essential Experience
  • Experience working in a busy Customer Service Centre or customer-facing environment.
  • Experience handling high-volume contact via telephone and email.
  • Experience in social care, health, or wellbeing settings (preferred but not essential).
Essential Qualifications
  • Good standard of general education (GCSE level or equivalent).
  • Excellent IT skills, including fast and accurate typing.
  • Strong verbal and written communication skills.
Additional Information
  • Working hours: 37 hours per week
  • Shift patterns will vary between 8-6, but during training, shifts will be 9-5.
  • This is an office-based assignment.
  • Location: 36 Orchard Street, Lincoln, Lincolnshire, LN1 1XX, United Kingdom
  • Interviews will be held at Lancaster House, Lincoln, lasting 45 minutes in total.
  • Bi-weekly payment schedule.
  • The role closes on 31st March 2026, apply ASAP.