3 month contract with a local authority

Job Purpose

• The Debt Recovery Assistant will support the Debt Recovery Officer in the effective collection of outstanding debts owed to the Council. The role focuses on assisting with Local Taxation, Housing Benefit Overpayments, and Sundry Debt Recovery, ensuring debts are managed and recovered in line with agreed procedures and the Corporate Debt Policy.
  

Key Duties/Accountabilities

• Assist the Debt Recovery Officer with the collection and management of outstanding debts.
  
• Pursue debt recovery in line with the Council’s Corporate Debt Policy and agreed procedures.
  
• Respond to customer enquiries via phone, email, and in person, including negotiating appropriate repayment arrangements.
  
• Manage and monitor direct debit accounts.
  
• Control and reconcile the debt recovery system to ensure accuracy of records.
  
• Work with external debt collection agencies, including referrals, ongoing liaison, and Attachment of Earnings processes.
  
• Provide support, advice, and training where required within the service.
  

Essential Experience Required

• Experience working within a local government environment (essential).
  
• Experience in debt management or debt recovery (essential).
  
• Accounts receivable experience within a large, multi-functional organisation (essential).
  

Essential Qualifications Required

• Educated to A-Level standard or equivalent (desirable).
  
• Excellent written and verbal communication skills.
  
• Strong numeracy skills with experience using spreadsheets and financial systems.
  

Additional information to note

• Working Hours: 36 hours per week
  
• Basic DBS required.
  
• High Street, Esher, Surrey, KT10 9SD, United Kingdom
  
• Work pattern - Training in office for the first 2 weeks , additional office training if needed then 1 day per week
  
• We work on bi-weekly schedule.
  

The role closes on 20^th April 2026, apply ASAP.