Job Description: Digital Systems Officer

Summary

Key Responsibilities

• Maintain, monitor, and reconcile data transfers between multiple systems, ensuring accuracy and completeness for period-end and year-end processes within corporate deadlines.
  
• Support the effective operation of departmental systems to meet business needs, ensuring alignment with internal and external processes.
  
• Provide front-line systems support and deliver training to over 300 users across the department.
  
• Assist with system maintenance, upgrades, and enhancements, promoting innovative and efficient digital practices.
  
• Contribute to digital transformation initiatives, ensuring systems deliver real-time, reliable data across services.
  
• Undertake system-related activities including investigation, feasibility studies, analysis, design, development, testing, integration, and implementation.
  
• Analyse application requirements, produce reports, and make recommendations to ensure robust and resilient system performance.
  
• Support the implementation and development of new systems, ensuring thorough testing and integrity before deployment.
  
• Monitor service delivery issues and system performance, identifying risks and implementing effective solutions.
  
• Stay updated with emerging technologies and contribute to project and departmental groups for continuous improvement.
  

Scope of the Role

• Responsible for multiple business-critical systems.
  
• Supporting 300+ system users.
  
• Handling system data with ~£30 million turnover.
  
• Supporting over 75,000 costed jobs per annum.
  
• Reporting to: Senior Digital Systems Officer.
  

Essential Qualifications

• Higher Diploma in IT or equivalent qualification in a relevant subject area.
  
• Proven experience in an IT systems role.
  

Essential Experience

• Experience in IT system support, maintenance, and development.
  
• Proven experience integrating data across multiple systems and databases.
  
• Experience supporting users, customers, and stakeholders at all levels.
  
• Demonstrated ability to quickly learn and apply new technologies and systems.
  
• Understanding of statutory, legislative, and regulatory requirements within a systems environment.
  

Key Skills & Competencies

• Strong organisational skills with the ability to prioritise and manage workload effectively.
  
• Analytical thinker with strong problem-solving and decision-making skills.
  
• Ability to develop or support programming/coding enhancements using innovative approaches.
  
• Ability to interpret and communicate financial and operational data.
  
• Strong communication skills with the ability to build effective working relationships.
  
• Ability to work independently and collaboratively within a team.
  
• Ability to work under pressure in a fast-paced environment with changing priorities.
  
• Commitment to continuous improvement and high-quality service delivery.
  

Technical Knowledge

• Strong knowledge of current and emerging digital technologies.
  
• Experience supporting and developing software applications.
  
• Working knowledge of Windows operating systems.
  

Desirable Criteria

• Experience with WDM, Total Management, and Agresso systems.
  
• Experience with web-based applications.
  
• Skills in Microsoft Power Automate and Power BI are highly desirable.
  

Personal Attributes

• Proactive and solution-focused approach.
  
• Strong customer focus and commitment to service excellence.
  
• Adaptable and resilient in a dynamic working environment.
  
• Innovative mindset with a focus on improving systems and processes.
  

Language Requirements

• English: Spoken Level 5, Written Level 5.
  
• Welsh (if applicable): Spoken Level 3, Written Level 3.
  

Additional Requirements

• No DBS check required for this role.
  
• We pay on a bi-weekly basis.
  
• Working hours per week: 37.
  
• Location: Carmarthenshire.