3 Month Contract With A Local Authority

To lead and manage a team of technicians within the Reactive Repairs function, delivering a high-quality, efficient, and resident-focused property maintenance service. The role ensures all works are completed safely, compliantly, on time, and to a high standard, while achieving performance targets and value for money. The postholder is responsible for supervising operational delivery, driving first-time fixes, and maintaining excellent customer satisfaction through effective communication and team leadership.

Key Responsibilities

• Lead, manage, and support a team of technicians to deliver responsive repairs and maintenance services.
  
• Plan, allocate, and monitor workloads to ensure all jobs are completed within agreed KPIs, timescales, and quality standards.
  
• Supervise and, where required, carry out repairs, maintenance, inspections, and testing in line with building regulations and health & safety legislation.
  
• Ensure compliance with all statutory, regulatory, and organisational policies and procedures.
  
• Drive a “right first time” approach to repairs and ensure high levels of customer satisfaction.
  
• Monitor team performance, productivity, and materials usage, ensuring value for money.
  
• Manage stock, tools, plant, and equipment, including van stock control and replenishment.
  
• Lead on fault diagnosis and technical problem-solving across a range of maintenance disciplines.
  
• Recruit, mentor, train, and develop team members, including performance management, appraisals, and absence management.
  
• Coordinate larger or complex works and support cross-team collaboration.
  
• Manage rotas, including participation in a 24-hour emergency call-out service.
  
• Ensure accurate and timely completion of digital job records, reports, and documentation.
  
• Handle customer interactions professionally, including managing complaints and maintaining clear communication with residents.
  
• Promote and enforce safe working practices, including risk assessments and compliance with health & safety standards.
  
• Act as a role model, fostering a positive team culture aligned with organisational values.
  

Requirements

• Minimum 2 years’ experience managing a Direct Labour Service or similar maintenance team.
  
• Relevant trade qualifications (e.g. NVQ Level 2/3, City & Guilds) or equivalent experience.
  
• Proven experience in property repairs and maintenance across multiple disciplines.
  
• Strong knowledge of building regulations, construction methods, and maintenance practices.
  
• Thorough understanding of health & safety legislation and compliance requirements.
  
• Ability to diagnose faults and deliver effective repair solutions.
  
• Experience managing performance, budgets, materials, and resources.
  
• Strong leadership, coaching, and team development skills.
  
• Excellent communication and customer service skills.
  
• Ability to manage competing priorities, solve complex problems, and make sound decisions.
  
• Competence in digital systems for job management and reporting.
  
• Full UK driving licence.
  
• Willingness to participate in out-of-hours emergency rota (including evenings/weekends).
  
• Ability to work across multiple locations and travel as required.
  
• Commitment to equality, diversity, inclusion, and high standards of customer care.
  
• Subject to a basic DBS check.
  

• Bi-Weekly Payments
  
• 40 Hours Per Week