12 Weeks - contract with a local authority

Estate Services is at the frontline of the housing service and is often the primary and most frequent point of contact for residents. The purpose of this role is to deliver a consistently high‑quality cleaning service across internal and external communal areas of housing estates, ensuring safe, clean, and welcoming environments for residents.

The postholder plays a key role in upholding Southern Housing’s vision of creating communities where everyone has a safe home and a place they are proud to live, while acting in accordance with the organisation’s HEART values.

Key Duties / Accountabilities

Reporting to the Estate Services Manager, the postholder will:

• Carry out general cleaning duties within communal areas, including sweeping, vacuuming, mopping, dusting, polishing, and litter picking
  
• Clean, disinfect, and maintain refuse chutes, bins, and bin areas (where applicable)
  
• Use cleaning machinery such as jet washers and steam cleaners when required (training provided)
  
• Identify, report, and follow up on repairs, defects, and health & safety issues within communal areas
  
• Provide cover for colleagues during absences as required
  
• Act as a point of contact for residents, offering assistance where appropriate and referring queries to relevant colleagues
  
• Identify and report concerns relating to vulnerable residents to the line manager or Housing Team
  
• Always act in a friendly, polite, and professional manner, even in challenging situations
  
• Comply fully with Health & Safety legislation and always adopt safe systems of work, using provided PPE and equipment
  
• Demonstrate commitment to Equality, Diversity & Inclusion, compliance, and the Code of Conduct
  
• Undertake other reasonable duties consistent with the role as required
  

Values and Behaviours

All colleagues are expected to demonstrate Southern Housing’s HEART values:

• Honest – Be open, transparent, and authentic
  
• Efficient – Work collaboratively to improve services and deliver value for money
  
• Accountable – Take responsibility for delivering excellence
  
• Respectful – Embrace difference and put residents and colleagues at the heart of what you do
  
• Trusted – Do what you say you will and keep your promises
  

Essential Experience Required

• Ability to undertake physically demanding cleaning work
  
• Experience of working independently and as part of a frontline team
  
• Ability to interact professionally with residents and colleagues
  

Essential Qualifications / Requirements

• Valid UK manual driving licence
  
• Ability and willingness to drive company vehicles as required
  

Desirable Experience

• Previous experience in estate, commercial, or communal cleaning
  
• Experience of working in small teams
  
• Basic knowledge of Health & Safety practices
  
• Ability to use a smartphone to access emails and log repairs and H&S issues
  
• A proactive, “can‑do” attitude with the ability to work using initiative
  

Additional Information to Note

• Tools, machinery, uniform, safety boots, and personal protective equipment will be provided
  
• The role involves working across multiple estates and locations
  
• Physically demanding duties are an essential part of this role
  
• We operate a bi‑weekly payment schedule