Job description

3 Month Contract With A Local Authority

Job Purpose

To deliver high-quality estate services across a defined area, ensuring estates are maintained to the highest standards of cleanliness, safety, and appearance. The role leads and manages a team of caretakers, oversees service delivery across multiple estate functions, and works collaboratively with residents, internal teams, and partner agencies to improve neighbourhood environments and resident satisfaction.

Key Responsibilities

Ensure estates are maintained to high standards of cleanliness, safety, security, and overall appearance.
Monitor and take corrective action on estate services including waste and recycling, grounds maintenance, communal repairs, lighting, and play areas.
Conduct regular estate inspections, raising and tracking remedial actions through to completion.
Oversee communal repairs, including emergency and health & safety-related works, ensuring quality and timeliness.
Respond to emergencies, coordinating with residents, emergency services, and contractors.
Work with tenancy management and community safety teams to address anti-social behaviour (ASB).
Maintain accurate records, produce performance reports, and use IT systems for inspections and service tracking.
Lead and manage a dispersed team of caretakers, including agency and relief staff.
Oversee recruitment, induction, probation, and ongoing training and development.
Conduct regular one-to-one supervision meetings and performance reviews.
Manage staff performance, conduct, sickness absence, and wellbeing in line with council policies.
Ensure adequate staffing levels and effective allocation of work.
Promote a positive, resident-focused team culture through coaching and leadership.
Ensure compliance with Health & Safety legislation, including safe working environments and proper use of PPE.
Build strong relationships with residents, tenant groups, and partner agencies.
Act as a key link with Tenant Management Organisations (TMOs) and Residents Associations (TRAs).
Attend and actively participate in resident meetings, including occasional evening attendance.
Provide clear, professional responses to enquiries, complaints, and correspondence.
Support community engagement, participation, and development initiatives.
Contribute to the council’s leadership objectives and corporate initiatives.
Work collaboratively across council departments and with external partners.
Promote and embed the council’s CARE values: collaborative, ambitious, resourceful, and empowering.
Drive service improvements and contribute to policy and procedure development.
Ensure compliance with Health & Safety, GDPR, safeguarding, and relevant legislation.
Maintain accurate records and ensure audit readiness across all service areas.
Monitor risks and escalate issues appropriately.
Support effective financial management, ensuring value for money.
Monitor use of resources, materials, and equipment.
Oversee ordering and stock control of cleaning supplies and machinery.

Requirements

Experience managing frontline service teams, ideally within housing or estate services.
Strong knowledge of estate management functions (cleaning, waste, grounds maintenance, repairs).
Experience of performance management, staff supervision, and HR processes.
Understanding of Health & Safety legislation and compliance requirements.
Excellent communication and stakeholder engagement skills.
Ability to manage multiple priorities and respond to emergencies effectively.
Competent in using IT systems for reporting and service management.
Experience working in a local authority or social housing environment.
Knowledge of tenancy management, ASB processes, and community engagement.
Relevant qualification in housing, facilities management, or leadership.

Additional Information

Hours: 35hours per week (including occasional evenings and weekends on a rota basis)
Payment: Bi-weekly payments
Location: Borough-based role (Islington estates and surrounding areas)

Estate Services Coordinator