4 Month Contract With A Local Authority

To provide high-quality administrative and executive support to the Innovation Manager and Innovation Centre Coordinator, contributing to the effective day-to-day operation of the Innovation Centre. The post holder will prioritise delivering a superior customer experience while providing administrative support to help achieve business support targets and ensure the smooth and professional running of the Centre.

Key Responsibilities

• Provide effective administrative and clerical support to the Innovation Manager and Innovation Centre Coordinator.
  
• Support the smooth and efficient day-to-day running of the Innovation Centre.
  
• Act as a professional and welcoming first point of contact for customers, visitors and stakeholders.
  
• Deliver a consistently high standard of customer service and ensure a positive customer experience.
  
• Manage general correspondence, emails, telephone enquiries and routine administrative queries.
  
• Coordinate meetings, appointments, diaries and other administrative arrangements as required.
  
• Prepare documents, reports, presentations, records and other business correspondence.
  
• Maintain accurate and up-to-date administrative records, databases and filing systems.
  
• Assist with the organisation and coordination of meetings, events, workshops and Innovation Centre activities.
  
• Provide administrative support towards business support targets, ensuring relevant information and records are maintained accurately.
  
• Support the monitoring and reporting of customer engagement, activities and business support outcomes.
  
• Liaise professionally with internal teams, customers, businesses, partners and external stakeholders.
  
• Assist with general office and Centre administration, including supplies, facilities and day-to-day operational requirements.
  
• Handle information sensitively and maintain confidentiality at all times.
  
• Identify opportunities to improve administrative processes, customer experience and the efficiency of Centre operations.
  
• Undertake any other reasonable duties consistent with the role and the needs of the Innovation Centre.
  

Requirements

• Previous experience in an administrative, clerical, executive assistant, customer service or similar support role.
  
• Excellent organisational and time-management skills, with the ability to prioritise competing demands.
  
• Strong written and verbal communication skills.
  
• A professional, friendly and customer-focused approach.
  
• Excellent attention to detail and a high level of accuracy.
  
• Ability to manage confidential and sensitive information appropriately.
  
• Good IT skills, including proficiency in Microsoft Office applications such as Word, Excel, Outlook and PowerPoint.
  
• Ability to maintain accurate records and work effectively with databases and administrative systems.
  
• Ability to work independently while also contributing effectively as part of a team.
  
• Strong interpersonal skills and the ability to build positive relationships with a wide range of customers and stakeholders.
  
• Proactive approach to problem-solving, with the ability to use initiative and respond effectively to changing priorities.
  
• Ability to work in a busy environment while maintaining a consistently high standard of customer service.
  
• Previous experience supporting business, innovation, enterprise or community-focused environments would be advantageous but is not essential.
  

Additional Information

• Location: Maidstone, ME14 
  
• Hours per week: 37 hours per week
  
• Bi-weekly payments: Paid bi-weekly