6-month contract role with a local authority

Summary

Responsibilities

• Act as the first point of contact, responding to telephone, email, and written inquiries.
  
• Provide information, advice, and signposting to appropriate services.
  
• Perform a range of administrative duties to support service teams.
  
• Maintain accurate records and input data in line with organizational standards.
  
• Prepare reports, data summaries, and service information as required.
  
• Utilize IT systems, databases, and digital tools effectively.
  
• Support performance monitoring and service delivery targets.
  
• Liaise with internal teams, external agencies, and partners.
  
• Assist in developing and improving administrative systems and processes.
  

Essential Experience Required

• Experience in an administrative or customer service role.
  
• Experience handling data entry and maintaining accurate records.
  
• Experience dealing with members of the public and varied stakeholders.
  

Essential Qualifications Required

• NVQ Level 2 (or equivalent) in Business Administration, Customer Service, or relevant field.
  
• Evidence of ongoing professional development.
  
• NVQ Level 3 (or equivalent) – desirable.
  
• Willingness to undertake further training.
  

Additional Information

• Working hours: 37 hours per week
  
• Working pattern: 37 hours per week, Mon-Fri
  
• Location: Community Health Business Centre, Ipswich, IP4 4ER
  
• Hybrid working: Thursdays and Fridays mandatory office attendance; additional office attendance may be required during onboarding/training.
  
• Length: 6 months
  
• Schedule: Bi-weekly