Helpdesk Support Officer

Posted 05 June 2026
Salary 20.98
LocationRedbridge IG2 United Kingdom
Job type Contract
Sector Administration / Clerical
ReferenceOR104437

Job description

3-month contract position with a local authority

Summary

  • This is a 3-month contract position with a local authority, serving as the first point of contact for all facilities-related queries. The role is crucial for ensuring the efficient coordination, tracking, and resolution of maintenance and service requests across the Council’s estate. It supports the delivery of high-quality Facilities Management services by maintaining accurate records, coordinating contractors, and delivering excellent customer service in a fast-paced environment.

Responsibilities

  • Serve as the initial contact for clients, contractors, and stakeholders regarding facilities requests.
  • Log, track, and manage all service requests (emergency and non-emergency) using the CAFM (Civica) system.
  • Assess and prioritise incoming queries, determining appropriate actions.
  • Coordinate works with contractors and internal teams to ensure timely completion.
  • Monitor job progress and proactively follow up on outstanding tasks.
  • Escalate delays, risks, or service failures to relevant managers.

Requirements:

Essential Experience Required

  • At least 2 years of experience in an administrative or data input role.
  • Experience managing high volumes of requests in a fast-paced environment.
  • Experience using IT systems and databases (CAFM/Civica).

Essential Qualifications Required

  • GCSEs (or equivalent), including English and Maths.

Additional Information

  • Working hours: 36 hours per week.
  • Location: 255 - 259 High Road, Ilford, Greater London, IG1 1NN, United Kingdom.
  • We operate on a bi-weekly schedule.
  • The role closes on 13th June 2026, apply ASAP.