The Team Manager is a pivotal role within a local authority, offered on a 3-month contract. This position involves providing operational leadership, quality assurance, and performance management for Housing Needs Caseworkers who deliver homelessness prevention and relief services. The role is crucial in ensuring that all assessments, Personal Housing Plans (PHPs), and statutory decisions are lawful, timely, defensible, and resident-centered. The postholder will support a prevention-first, trauma-informed approach, ensuring high-quality casework and positive outcomes for residents experiencing a housing crisis.

Lead the delivery of homelessness prevention and relief casework, including triage, assessment, and rapid response services.
Allocate work, manage caseloads, and ensure efficient workflow across the team.
Support flexible deployment of staff in response to service demand.
Review and quality assure assessments, PHPs, suitability decisions, and case records.
Ensure decisions are evidence-based, legally compliant, and clearly documented.
Provide coaching and corrective guidance to maintain high practice standards.
Act as an escalation point for complex, high-risk, or sensitive cases, including safeguarding, domestic abuse, and vulnerability.
Ensure appropriate risk management and multi-agency safeguarding processes are followed.
Support and advise on complex statutory decisions.

Requirements

Essential Experience Required
- Significant experience in homelessness, housing needs, or a related statutory service.
- Experience managing or supervising staff in a frontline service environment.
- Strong experience in making or overseeing statutory housing decisions.

Essential Qualifications Required
- Relevant qualification in Housing, Social Work, Public Administration, or similar (desirable).
- Evidence of continuous professional development (CPD).
- CIH qualification or equivalent (desirable).

Homelessness Prevention Team Manager