Summary

The Housing Officer is tasked with delivering a comprehensive housing management service to council tenants, ensuring high standards of customer service and tenancy sustainment. This role is crucial in managing tenancies, resolving disputes, supporting residents, and collaborating with internal teams and external partners to achieve the Council’s housing objectives and provide a high-quality, customer-focused service.

Responsibilities

Deliver a full housing management service for general needs tenants.
Provide advice and support to tenants and the public via home visits, phone, email, and face-to-face contact.
Support new tenants through the onboarding process, including settling-in visits.
Manage tenancy-related matters such as transfers, mutual exchanges, succession, and tenancy reviews.
Investigate breaches of tenancy conditions and take appropriate enforcement action, including legal proceedings where necessary.

Requirements

Essential Experience Required
- Minimum of 2 years’ experience in a customer-focused environment, ideally within housing or a related field.
- Experience dealing directly with the public, including handling sensitive or complex situations.

Essential Qualifications Required
- Full UK driving licence – essential
- Working towards or holding a qualification with the Chartered Institute of Housing (CIH) or equivalent – desirable
- CSCS Card – desirable

Additional Information

Working hours: 37 hours per week
Bi-weekly schedule
Negotiable Rate: Umbrella - £22.54 - £24.78
9am - 5pm, 4 days working from the office, 1 day remote working
Location: Rugby Town Hall
Business insurance for cars needed or ability to gain business insurance for driving purposes

The role closes soon, apply ASAP.