• We are seeking an experienced Housing Patch Manager to deliver high-quality housing services across a designated geographical area.

• This is a full-time, temporary role for a committed professional with a strong background in housing management and a passion for community engagement.

• The successful candidate will be responsible for the effective management of a housing patch, including tenant engagement, neighbourhood management, and ensuring compliance with housing regulations.

• The role also requires collaboration with partner organisations, contractors, and internal teams to address housing issues and drive service improvements.

• Manage a designated patch of housing stock, ensuring high standards of service delivery.

• Act as the main point of contact for tenants, addressing issues, concerns, and complaints effectively.

• Carry out regular estate inspections and take appropriate action to address tenancy breaches and anti-social behaviour.

• Work in partnership with internal departments and external agencies to deliver holistic housing solutions.

• Monitor repairs, maintenance, and service delivery within the patch, ensuring issues are resolved in a timely manner.

• Ensure full compliance with housing legislation, policies, and procedures.

• Maintain accurate records and case notes using relevant housing systems.

• Support the development and delivery of local initiatives to improve communities and tenant satisfaction.

• Proven experience in housing management, tenancy services, or neighbourhood management.

• Strong people management and interpersonal skills with the ability to build rapport with diverse tenant groups.

• Confident decision-maker with problem-solving abilities and a proactive approach.

• Knowledge of relevant housing legislation, policies, and safeguarding responsibilities.

• Comfortable conducting estate visits, investigations, and enforcement when required.

• Excellent written and verbal communication skills.

• IT literate, with experience using housing management systems (e.g. Northgate, Capita, or similar).

• Must be able to commute to and work within the Aspley area.

• Working Hours: 37 hours per week (Monday – Friday, 9:00 – 17:00).

• Emergency requirement – Immediate availability or short notice preferred.