4-5 months contract with a local authority

Job Purpose

• 4-5 months contract with a local authority
  

Key Duties/Accountabilities

• Oversee and coordinate all Stage 1 SEND complaints.
  
• Acknowledge, investigate, and respond to complaints within established timeframes.
  
• Collect and analyze relevant information, records, and evidence for investigations.
  
• Maintain effective communication with parents, carers, schools, and professionals throughout the complaints process.
  
• Draft clear, accurate, and professional responses to Stage 1 complaints.
  
• Identify key issues, concerns, and insights from complaints.
  
• Collaborate with services and partner agencies to resolve issues promptly.
  
• Ensure complaints are handled fairly, objectively, and consistently.
  
• Escalate complex or high-risk cases to the Senior Inclusion Lead when necessary.
  

Essential Experience Required

• Proven experience in investigating complaints or resolving complex issues.
  
• Strong written and verbal communication skills.
  
• Experience working within a local authority, education, or SEND service.
  
• Experience collaborating with families and multi-agency partners.
  

Essential Qualifications Required

• Understanding of SEND legislation, guidance, and processes.
  
• Familiarity with statutory complaints procedures and dispute resolution processes.
  

Additional Information to Note

• Working hours: 37 hours per week
  
• Enhanced DBS check required.
  
• Driving license required.
  
• Location: The Crescent, Taunton, Somerset, TA1 4DY, United Kingdom
  
• Work pattern: To be confirmed with the worker