3 months contract with a local authority

Job Purpose

• The IT Support Officer provides first‑line technical support across the Council’s Digital, Data and Technology services. The role supports hardware and software operations, assists with commissioning and decommissioning equipment, troubleshoots technical issues, and delivers high‑quality customer service to users. Working closely with the Technical Analyst, the postholder plays a key role in maintaining reliable IT services and supporting the council’s transition to the latest cloud technologies
  

Key Duties/Accountabilities

• Provide first‑line IT support to council staff, delivering a professional and customer‑focused Technical Service Desk service.
  
• Troubleshoot and resolve a variety of IT issues, escalating to Technical Analysts when required.
  
• Support day‑to‑day digital operations to maintain stable and effective IT services
  

Essential Experience Required

• Experience working in IT support, service desk, or technical support roles (desirable).
  
• Experience troubleshooting Microsoft technologies and supporting hardware/software.
  
• Experience working in a customer‑focused IT environment.
  

Essential Qualifications Required

• Strong working knowledge of Microsoft technologies.
  

Additional information to note

• Working hours: 37 hours per week.
  
• Due to the nature of this role, the successful candidate will be required to work on-site only.
  
• Working Location: Launchpad, Airport Business Park, Cherry Orchard Way, Rochford, SS4 1YH
  
• We work on Bi weekly payment schedule
  

The role closes on 15^th April 2026, apply ASAP.