3 months Contract with a Local Authority

Job Purpose

As an IT Support Officer, you will provide first-line technical support and service desk assistance to users across Rochford District Council. Working within the Digital, Data & Technology team, you will help deliver high-quality IT services, support Microsoft-based technologies, troubleshoot technical issues, and assist with hardware deployment and maintenance.

Key Duties/Accountabilities

• Provide first-line IT support to end users.
  
• Respond to service desk incidents and requests.
  
• Diagnose and resolve hardware, software, and system issues.
  
• Deliver excellent customer service and technical support.
  
• Support Microsoft technologies and cloud-based services.
  
• Configure, deploy, and decommission IT equipment.
  
• Maintain and update IT assets and records.
  
• Escalate complex technical issues when required.
  
• Assist with user account administration and system access.
  
• Support Digital, Data & Technology service delivery.
  
• Troubleshoot desktop, laptop, and peripheral issues.
  
• Assist with software installations and updates.
  
• Work collaboratively with Technical Analysts and the wider IT team.
  
• Maintain accurate service desk records and documentation.
  

Essential Experience Required

• Previous experience in an IT Support, IT Service Desk, Helpdesk, or Technical Support role.
  
• Experience providing first-line technical support.
  
• Experience troubleshooting hardware and software issues.
  
• Experience supporting Microsoft technologies.
  
• Experience configuring and deploying IT equipment.
  
• Strong customer service and communication skills.
  
• Experience working within a busy support environment.
  
• Ability to diagnose and resolve technical problems efficiently.
  
• Experience maintaining accurate support records and documentation.
  

Essential Qualifications Required

• Relevant IT Support or Technical Support experience.
  
• Good understanding of Microsoft technologies.
  
• Right to Work in the UK.
  

Desirable Qualifications/Experience

• ITIL knowledge or certification.
  
• Experience supporting cloud-based technologies.
  
• Experience working within Local Government or Public Sector environments.
  

Additional Information to Note

• Working hours: 37 hours per week.
  
• Monday to Thursday: 08:30 - 17:00.
  
• Friday: 08:30 - 16:30.
  
• Location: Launchpad, Airport Business Park, Cherry Orchard Way, Rochford, Essex, SS4 1YH.
  
• Fully office-based role.
  
• Closing Date: 5th October 2026.
  
• Opportunity to work with modern cloud technologies.
  
• Strong focus on customer service and technical support.
  
• Apply ASAP.