1 month contract with a local authority

Job Purpose

• To support the delivery of a consistent, high‑quality library service across the County Borough. The role contributes to the achievement of strategic short‑ and long‑term objectives for the Library Service, supports delivery against the Welsh Public Library Standards, and ensures a first‑class customer experience for users, visitors, and non‑users. The post also supports the maintenance of library stock, records, and the physical library environment.
  

Key Duties/Accountabilities

• Staff issue desks and enquiry points within borough libraries.
  
• Respond to customer enquiries in person, by telephone, and via email, referring complex queries to senior staff as appropriate.
  
• Maintain correct shelving, sequencing, and condition of library stock.
  
• Support stock control, stock editing, reservations, suggestions, and inter‑library loans.
  
• Assist users with ICT, both individually and in group settings.
  
• Support the organisation of meetings and events, including room setup, refreshments, and opening/closing library buildings.
  

Essential Experience Required

• Previous customer service experience (desirable).
  
• Experience working with the public in a front‑facing service environment.
  
• Experience handling cash and maintaining records is beneficial.
  

Essential Qualifications Required

• ECDL or equivalent computer qualification, or demonstrable IT competency.
  
• Minimum of 3 GCSEs (including English Language), a recognised BTEC qualification, or equivalent relevant experience.
  
• Clean, current driving licence.
  

Additional information to note

• Working Hours: 37 hours per week.
  
• Driving Licence required.
  
• Varying shift pattern as it will be a three week rota. May include 1 Saturday (9:00 - 13:00) every three weeks. Generally the hours are 9:00 - 18:00.
  
• High Street, Merthyr Tydfil, Merthyr Tydfil County Borough, CF47 8AF, United Kingdom
  
• We work on bi-weekly schedule.
  

The role closes on 23^rd April 2026, apply ASAP.