Job Purpose

As a MASH Information Officer, you will support the Multi-Agency Safeguarding Hub (MASH) by acting as the first point of contact for professionals and members of the public with concerns regarding children, young people, and families. The role involves providing administrative and information support, coordinating team activities, maintaining accurate records, analysing data, and ensuring timely interventions within Children's Services.

Key Duties/Accountabilities

• Act as the first point of contact for enquiries relating to children, young people, and families requiring support.
  
• Provide administrative and coordination support to the MASH team.
  
• Analyse information and data to support assessments and decision-making.
  
• Maintain accurate and up-to-date databases, records, reports, and case information.
  
• Support diary management, meeting arrangements, and document circulation.
  
• Take and produce high-quality meeting minutes and coordinate follow-up actions.
  
• Monitor team performance information, statistics, and key performance indicators.
  
• Process confidential information in line with data protection requirements.
  
• Produce reports and statistical information for managers and partner agencies.
  
• Support the induction, coaching, and mentoring of new staff.
  
• Respond professionally to enquiries from service users, professionals, Members, and agencies.
  
• Assist with Freedom of Information requests, audits, complaints, and inspections.
  
• Work collaboratively with internal teams and external partners to support safeguarding outcomes.
  
• Ensure compliance with safeguarding legislation, Council procedures, and information governance requirements.
  

Essential Experience Required

• Experience working in an administrative, business support, safeguarding, children's services, or public sector environment.
  
• Experience dealing with internal and external customers and stakeholders.
  
• Experience maintaining databases, records, reports, and confidential information.
  
• Experience analysing information and producing reports and statistical data.
  
• Experience organising meetings, managing diaries, and taking minutes.
  
• Experience working to deadlines within a busy and demanding environment.
  
• Experience handling sensitive information appropriately and confidentially.
  
• Experience supporting teams and coordinating service activities.
  

Essential Qualifications Required

• Educated to a level that demonstrates the ability to produce reports, statistical information, and written documentation.
  
• Good literacy, numeracy, and communication skills.
  
• Strong IT skills, including Microsoft Word, Excel, and PowerPoint.
  
• Understanding of confidentiality and information governance principles.
  
• Enhanced DBS Check.
  

Additional Information to Note

• Working hours: 35 hours per week.
  
• Working pattern: 09:00 - 17:30.
  
• Enhanced DBS required.
  
• Start Date: 14th September 2026.
  
• End Date: 9th October 2026.
  
• We work on bi-weekly payment schedule.
  
• The role is covering a vacant post.
  
• Apply ASAP.