Job description

3 months contract with local authority

The Monitoring & Responding Officer SC6 plays a crucial role within the Connected Care Service. This position is essential for ensuring the safety and well-being of vulnerable residents by responding to emergency calls and providing necessary support. The officer will work within a 24/7 service, handling calls through the Jontek’s Answerlink platform and offering mobile response services when needed. This role requires a compassionate individual with excellent communication skills, capable of adapting to changing priorities and maintaining equipment to ensure uninterrupted service.

Responsibilities

Respond to emergency calls from vulnerable service users across the borough.
Provide appropriate intervention and support to ensure the well-being of service users.
Conduct home visits to assist residents during emergencies.
Maintain and perform general maintenance on assistive technology equipment.
Work in shifts covering 24/7 service operations, including weekends and unsociable hours.
Participate in a 20-minute handover at the start of each shift.
Utilize the Jontek’s Answerlink call monitoring platform effectively.

Requirements

Requirements:

Experience in an emergency call monitoring center, specifically with vulnerable service users.
Proficiency in using call monitoring platforms such as PNC, Verklizan, or preferably Answerlink (Jontek).
Strong communication and compassionate engagement skills.
Ability to adapt to a varied role with changing priorities.
Understanding of safeguarding requirements.
Good IT and administrative skills.
Full clean UK driving license and ability to pass the council driving assessment.
Experience in providing mobile response services and competent driving skills.

We operate on a bi-weekly payment plan

Monitoring and Responding Officer

Monitoring and Responding Officer

Job description

3 months contract with local authority

Responsibilities

Requirements