3 Month Contract With A Local Authority

The Neighbourhood Housing Officer plays a key frontline role in delivering a modern, resident-focused landlord service. The postholder will support residents to sustain secure, safe, and affordable housing while responding to changes in their circumstances.

Acting as a trusted point of contact, the officer will work closely with residents, partners, and internal teams to resolve issues, address root causes, and improve service delivery. The role combines proactive neighbourhood engagement with reactive casework, underpinned by systems thinking and continuous improvement.

Key Responsibilities

• Act as a single, trusted point of contact for residents within a neighbourhood patch
  
• Manage a varied caseload including tenancy issues, anti-social behaviour, and safeguarding concerns
  
• Support residents to resolve issues at root cause, promoting independence and resilience
  
• Respond early to emerging issues and escalate where necessary
  
• Build strong relationships with residents, Tenant & Resident Associations (TRAs), and community groups
  
• Act as lead contact for local resident associations
  
• Promote restorative and participatory approaches to conflict resolution and engagement
  
• Work collaboratively with internal teams and external agencies (e.g. NHS, Police, domestic abuse services, money advice organisations)
  
• Coordinate multi-agency responses to complex resident needs
  
• Identify gaps in service provision and facilitate joined-up solutions
  
• Identify patterns and trends in resident demand
  
• Challenge ineffective processes and contribute to service redesign
  
• Use resident feedback to improve service delivery and outcomes
  
• Contribute to team learning and continuous improvement
  
• Support residents through tenancy lifecycle events (sign-ups, changes, sustainment, move-outs)
  
• Provide guidance on tenancy law, housing options, and rights/responsibilities
  
• Address neighbourhood issues affecting housing quality and safety
  

Requirements

• Experience working in housing management, tenancy services, or a similar frontline role
  
• Managing a caseload and dealing with complex resident issues
  
• Handling anti-social behaviour (ASB), complaints, or neighbour disputes
  
• Working directly with vulnerable individuals or diverse communities
  
• Experience of multi-agency working (e.g. police, health services, support agencies)
  
• Local authority or social housing experience
  
• Experience with Tenant & Resident Associations (TRAs)
  
• Background in community engagement or outreach work
  

• Bi-Weekly Payments
  
• 36 Hours Per Week