2-3 month contract role with a Local Authority

Job Summary:

• Plan, schedule, and coordinate responsive and programmed repairs within a social housing environment.

• Ensure optimal allocation of operatives and subcontractors to maximise productivity and meet service targets.

• Act as a key point of contact for residents, managing appointments, resolving issues, and maintaining high customer service standards.

• Work in a fast-paced, high-volume environment handling complex, multi-trade repair workflows.

Key Duties/Accountabilities (Sample):

• Schedule and manage repair appointments, ensuring the right operatives are assigned efficiently.

• Coordinate multiple trades and subcontractors for complex and interdependent repair works.

• Monitor real-time schedules and proactively adjust to avoid service failures or missed appointments.

• Prioritise emergency and urgent repairs in line with statutory and policy requirements.

• Liaise with residents, internal teams, and external contractors to ensure smooth service delivery.

• Handle customer enquiries, complaints, and service recovery with professionalism.

• Raise and manage work orders, including subcontractor referrals where required.

• Track and report on performance metrics such as productivity, missed appointments, and customer satisfaction.

• Maintain accurate records and ensure systems are updated in real time.

• Support onboarding and induction of new staff when required.

Skills/Experience:

• Proven experience as a Repairs Planner within social housing (essential).

• Strong knowledge of building repairs, trade dependencies, and scheduling requirements.

• Experience using planning/scheduling systems (e.g. workforce management or repairs systems).

• Excellent organisational and time management skills in a high-volume environment.

• Strong customer service and conflict resolution skills.

• Ability to prioritise and manage multiple workstreams under pressure.

• Good understanding of contractor management and service delivery standards.

• Effective communication skills with both technical and non-technical stakeholders.

• Knowledge of health & safety, housing regulations, and compliance (desirable).

Additional Information:

• Bi-Weekly Payments.

• Location: Hybrid (2–3 days in office, Edmonton Green; remainder WFH).

• Hours: 35 per week (09:00–17:00).

Operational Repairs Planner