Parking Representation Officer

Posted 23 March 2026
Salary 28.84
Job type Contract
Sector Engineering / Industrial
ReferenceOR25819

Job description

5-6 months contract with a local authority

Summary
  • The Parking Representations Officer plays a crucial role in managing and resolving challenges, representations, and appeals related to Penalty Charge Notices (PCNs), Fixed Penalty Notices (FPNs), and vehicle removals. This position ensures compliance with Lambeth Council's policies, procedures, and statutory legislation, contributing to the effective administration of parking regulations.
Responsibilities
  • Prioritize and manage personal workload to meet productivity and quality targets.
  • Investigate challenges and representations, analyze evidence, and issue formal decisions in clear, plain English.
  • Request additional information from motorists or internal departments when evidence is insufficient.
  • Process transfer of liability cases, payment-related inquiries, and representations accompanied by payments.
  • Ensure all correspondence adheres to legislative, policy, and quality standards.
  • Administer refunds for PCNs/FPNs in accordance with procedures.
Essential Experience
  • Experience in a busy, target-driven environment with effective workload prioritization skills.
  • Proficiency in analyzing data and conducting investigations to make evidence-based decisions.
  • Experience using computer systems and databases in a professional setting.
Essential Qualifications
  • At least 2 years of experience in the Parking Industry.
  • Working knowledge of services within the Environment portfolio.
Additional Information
  • Working hours: 35 hours per week
  • Remote working
  • Bi-weekly payment schedule
The role closes on 31st March 2026, apply ASAP.