Job description

3 month contract role with a Local Authority

Job Summary:

• We are seeking a Performance Analyst to join the Data Insights and Performance team within Public Health at a London Borough.

• This role focuses on analysing and reporting on complaints, Members’ enquiries and MPs’ enquiries, ensuring accurate, timely and compliant performance data.

• You will play a key role in developing dashboards, analysing trends, and providing actionable insights to support service improvement and decision-making.

• This is a hybrid role with a mix of office-based and remote working.

Key Duties/Accountabilities (Sample):

• Deliver statutory and corporate reporting for complaints, Members’ and MPs’ enquiries

• Design, develop and maintain performance reports and Power BI dashboards

• Define and track key performance indicators (KPIs) aligned to service objectives

• Analyse service performance data to identify trends, patterns and areas for improvement

• Automate reporting processes to improve efficiency and data accessibility

• Gather and document stakeholder requirements for reporting and analysis

• Produce ad-hoc analysis and insight reports for senior stakeholders

• Validate, cleanse and prepare data to ensure accuracy and consistency

• Maintain documentation for data definitions, QA processes and reporting standards

• Troubleshoot data quality issues and liaise with internal teams to resolve them

• Support audits and quality assurance processes for performance reporting

• Communicate insights effectively using data visualisation and storytelling techniques

• Ensure compliance with GDPR and data governance standards

Skills/Experience:

• Experience in performance analysis, data analysis or a similar role

• Strong experience handling, cleaning and analysing large datasets

• Experience developing and maintaining performance frameworks and KPIs

• Proficiency in tools such as Excel, SQL, Python or R

• Experience with Power BI or similar data visualisation tools

• Strong understanding of performance metrics and reporting

• Ability to gather and translate stakeholder requirements into analytical outputs

• Excellent written and verbal communication skills

• Strong analytical and problem-solving ability

• Ability to manage multiple priorities and meet deadlines

• Understanding of data validation, QA processes and audit requirements

• Knowledge of GDPR and data governance principles

• Experience completing statutory returns and reporting (highly desirable)

• Public sector or local authority experience (desirable)

Additional Information:

• Bi-Weekly Payments.

• Organisation: London Borough – Public Health / Data Insights and Performance.

• Duration: 12 weeks (vacancy cover).

• Hours: 35 hours per week.

• Location: Hybrid (approx. 3 days in office, 2 remote).

• Rate: Umbrella: £32.80 per hour.

• Compliance: Standard DBS may be required.