3 months contract with a Local Authority

Job Title: Placement & Brokerage Officer

Job Purpose

To support the coordination, sourcing, and arrangement of care packages for individuals with assessed needs, ensuring timely access to high-quality support services. The role contributes to effective care planning by maintaining accurate records, engaging with care providers, and supporting brokerage activities in line with Care Act 2014 requirements.

Working within Adult Social Care, the post holder will liaise with internal teams, external providers, and stakeholders to ensure care packages are arranged efficiently, meeting individual needs while ensuring compliance with organisational standards and contractual requirements.

Key Responsibilities

1. Care Arrangement & Brokerage

• Arrange and accurately record care packages using designated case management systems.
  
• Manage daily care demand collaboratively, prioritising urgent cases such as hospital discharges.
  
• Liaise with care providers to identify suitable placements and secure appropriate care packages.
  
• Ensure brokerage activity aligns with agreed rates, escalating exceptions where necessary.
  
• Support coordination of out-of-area placements ensuring continuity of care.
  

2. Market Engagement & Relationship Management

• Build and maintain effective relationships with care providers and partners.
  
• Monitor and report on provider capacity, availability, and market trends.
  
• Proactively engage with providers to maintain up-to-date capacity information.
  
• Collaborate with multi-agency partners to improve service delivery and outcomes.
  

3. Communication & Stakeholder Engagement

• Communicate effectively with social workers, health professionals, and service users.
  
• Provide advice and guidance on care arrangements and available services.
  
• Support discussions with service users to identify suitable care options.
  
• Facilitate partnership working to support timely hospital discharge and care provision.
  

4. Data Management & Reporting

• Maintain accurate, auditable records within systems such as Liquidlogic and E-Brokerage.
  
• Analyse and interpret data relating to care capacity and service demand.
  
• Produce reports to support operational and strategic decision-making.
  
• Identify and escalate issues related to capacity shortages or service gaps.
  

5. Quality Assurance & Compliance

• Undertake quality checks on referrals to ensure accuracy and completeness.
  
• Ensure compliance with Care Act 2014, organisational policies, and contractual obligations.
  
• Adhere to GDPR, Health & Safety, and corporate governance standards.
  
• Support audit processes where required.
  

6. Performance & Team Working

• Work collaboratively within the Care Arrangement Team to manage workloads effectively.
  
• Prioritise tasks and meet deadlines in a fast-paced environment.
  
• Contribute to continuous improvement of brokerage processes.
  
• Work flexibly as part of a rota to support service delivery.
  

Experience & Skills Required

Essential

• Experience working within Adult Social Care.
  
• Strong administrative and organisational skills in a fast-paced environment.
  
• Experience using case management systems and digital tools.
  
• Excellent verbal and written communication skills.
  
• Ability to manage competing priorities and meet deadlines.
  
• Strong attention to detail and ability to maintain accurate records.
  
• Ability to build effective relationships with stakeholders and providers.
  
• Commitment to confidentiality, equality, and continuous improvement.
  

Desirable

• Experience in delivering health and social care services or providing advice.
  
• Knowledge of brokerage or commissioning processes.
  

Qualifications

• Educated to GCSE level or equivalent, including Maths and English.
  
• Level 2 (or above) qualification in IT/Computer Literacy (desirable).
  

Additional Information

• Hybrid working with flexibility to meet service needs.
  
• Role based at a fixed location (subject to change).
  
• Service operates 7 days a week between 8:00am and 8:00pm; working patterns may vary and include shift work.
  
• Working hours: 36 hours per week.
  
• Regular use of Visual Display Units (VDUs) for extended periods (>5 hours per week).
  
• Role requires adaptability to changing service demands and priorities.
  
• 2 Alice Square, Birkenhead, Merseyside, CH412YA, United Kingdom
  
• Work pattern 2 days remote, 3 days in the office
  
• We operate on a bi-weekly payment schedule.