Job description

3 months contract with a Local Authority

Job Title: Recruitment Assistant

Job Purpose

The Recruitment and Onboarding Assistant plays a key role in delivering an efficient, effective, and customer-focused administrative service that supports the Council's recruitment and onboarding activities. The postholder will ensure a positive candidate experience whilst promoting the Council's commitment to diversity, equity, and inclusion throughout the recruitment process.

Working within the People Services team, the role involves supporting recruitment administration processes, maintaining accurate employee records, monitoring recruitment systems and mailboxes, processing onboarding documentation, and providing first-line support to internal and external stakeholders.

The Recruitment and Onboarding Assistant will contribute to the successful delivery of the Council's People Plan and ensure recruitment processes are completed accurately, professionally, and in accordance with Council policies and employment legislation.

Key Responsibilities

Recruitment Administration

Provide comprehensive administrative support to the Recruitment and Onboarding team.
Monitor shared recruitment mailboxes and process incoming correspondence in line with established procedures and service standards.
Assist with recruitment administration activities, ensuring all documentation is processed accurately and within agreed timeframes.
Support hiring managers, candidates, and stakeholders throughout the recruitment process.
Maintain confidentiality when handling sensitive recruitment and employee information.

Onboarding Administration

Process onboarding documentation and support new starter administration activities.
Monitor Disclosure and Barring Service (DBS) enquiries and process DBS clearance notifications in accordance with agreed procedures.
Escalate complex or high-risk cases to relevant team members where appropriate.
Support the smooth onboarding of new employees, ensuring all required checks and documentation are completed.

Records Management and Data Processing

Maintain electronic personnel records and recruitment files accurately and securely.
Upload, file, index, and retrieve recruitment and employment-related documentation using electronic systems.
Manage document storage and ensure compliance with data protection and information governance requirements.
Monitor electronic post and distribute documents to relevant colleagues promptly.

Customer Service and Stakeholder Support

Act as a first point of contact for recruitment and onboarding enquiries from internal and external customers.
Build and maintain positive working relationships with managers, candidates, schools, and external stakeholders.
Respond professionally and courteously to enquiries, providing accurate information and guidance.
Support the delivery of an excellent candidate and customer experience.

Team Support and Continuous Improvement

Work collaboratively with Recruitment and Onboarding Administrators, Officers, and wider People Services colleagues.
Contribute to service improvement initiatives and project work as required.
Assist colleagues during periods of high workload to ensure service delivery targets are achieved.
Participate in training and development activities to maintain and enhance knowledge and skills.
Undertake any other duties appropriate to the role and grade.

Experience Required

Essential

Experience of providing administrative support within a recruitment, onboarding, HR, or people services environment.
Experience of working within a large and complex organisation.
Experience of building positive relationships with internal and external stakeholders.
Experience of managing confidential and sensitive information.
Experience using applicant tracking systems, recruitment platforms, or HR systems.
Daily use of Microsoft Office applications including Outlook, Word, Excel, and Teams.

Desirable

Experience within local government, public sector, education, or similar environments.
Experience supporting recruitment campaigns and pre-employment checking processes.
Experience processing DBS checks or other employment screening activities.
Experience contributing to service improvement projects.

Qualifications

Essential

GCSEs (or equivalent) including English and Mathematics at Grade C/4 or above.
Strong IT skills with proficiency in Microsoft Office applications.

Desirable

Level 2 or Level 3 qualification in Business Administration, Human Resources, or a related discipline.
CIPD qualification or working towards a CIPD certification.
Additional training in recruitment, onboarding, customer service, or administration.

Knowledge and Skills

Knowledge

Good working knowledge of Microsoft Office applications including Outlook, Word, Excel, and Teams.
Basic understanding of recruitment and onboarding processes.
Understanding of data protection and confidentiality requirements.
Awareness of diversity, equality, and inclusion principles within recruitment practices.

Skills

Excellent organisational and administrative skills.
Strong communication and interpersonal skills.
Ability to manage and prioritise workloads effectively.
High level of accuracy and attention to detail.
Ability to work independently and as part of a team.
Problem-solving and decision-making capability.
Strong customer service focus.
Ability to meet deadlines in a fast-paced environment.

Key Competencies

Customer Focus
Communication Skills
Teamwork and Collaboration
Attention to Detail
Time Management
Organisational Skills
Integrity and Confidentiality
Adaptability and Flexibility
Diversity, Equality and Inclusion Awareness
Continuous Improvement Mindset

Additional Information

· Location: Coventry

· Working Hours: 37 hours per week

· Pay Rate: £16.72 per hour (Umbrella)

· Contract Type: Full-Time

· Department: People Services

Payment Schedule: Bi-weekly
Start Date: Immediate start available

· Closing Date: Applications closing soon – early applications are encouraged