Job Purpose

The Repairs and Maintenance Team Leader is responsible for leading and coordinating responsive repairs, maintenance activities, and property inspections across the council’s housing stock. The role ensures high standards of service delivery, statutory compliance, and customer satisfaction while protecting tenants’ health, safety, and wellbeing. The postholder will oversee the identification, diagnosis, and resolution of property defects, including damp, mould, condensation, and general building maintenance issues, ensuring works are completed effectively, efficiently, and in line with housing standards and council policies.

Key Responsibilities

• Lead and support the repairs and maintenance team to deliver high-quality responsive and planned maintenance services.
  
• Allocate workloads, monitor performance, and ensure repairs are completed within agreed timescales and service standards.
  
• Provide technical guidance and support to surveyors, operatives, contractors, and housing staff.
  
• Promote a customer-focused culture and ensure excellent service delivery to tenants and residents.
  
• Undertake inspections of council-owned properties to investigate building defects, damp, mould, condensation, water ingress, and repair issues.
  
• Diagnose root causes and determine appropriate remedial actions, considering structural, environmental, ventilation, and occupancy-related factors.
  
• Assess risks in accordance with the Housing Health and Safety Rating System (HHSRS), particularly for vulnerable residents.
  
• Specify and oversee remedial works including structural repairs, damp-proofing, ventilation improvements, insulation works, and general property maintenance.
  
• Prepare schedules of work, technical specifications, and cost estimates for repairs and maintenance programmes.
  
• Monitor contractors and works in progress to ensure quality, compliance, and value for money.
  
• Ensure all works comply with relevant legislation, Building Regulations, council standards, and health and safety requirements.
  
• Communicate clearly and professionally with tenants regarding inspection findings, repair solutions, and planned works.
  
• Work collaboratively with Housing Officers, Complaints Teams, Environmental Health, contractors, and external stakeholders.
  
• Support complaint resolution, Ombudsman enquiries, and disrepair cases with technical advice and reports where required.
  
• Maintain accurate inspection records, reports, photographs, and updates on housing management systems.
  
• Identify recurring issues and contribute to service improvement initiatives, policies, and preventative maintenance strategies.
  
• Ensure compliance with housing legislation, safeguarding, equality and diversity requirements, and data protection standards.
  

Requirements

• Significant experience within repairs and maintenance, property surveying, or housing maintenance services, ideally within social housing or local authority environments.
  
• Strong knowledge of residential building construction, building defects, and maintenance practices.
  
• Understanding of housing legislation, Building Regulations, HHSRS, and landlord compliance responsibilities.
  
• Experience supervising teams, contractors, or maintenance operations.
  
• Experience working within occupied properties and handling sensitive customer situations.
  
• Strong leadership, organisational, and problem-solving skills.
  
• Excellent diagnostic and analytical ability.
  
• Ability to communicate technical information clearly to non-technical audiences.
  
• Strong report writing and administrative skills.
  
• Ability to manage competing priorities and work independently.
  
• Customer-focused and empathetic approach aligned with public service values.
  
• Qualification in Building Surveying, Construction, Property Maintenance, or a related discipline (HNC/HND, degree, or equivalent experience desirable).
  
• Relevant training or certification relating to repairs, maintenance, damp and mould, or building pathology is desirable.
  
• Full UK driving licence and ability to travel across the housing stock.
  
• Willingness to work in occupied homes and respond to urgent or health-related repair issues.
  
• Commitment to equality, diversity, safeguarding, and data protection principles.
  

Additional Information

• Hours per week: 37
  
• Location: Loughborough, LE11
  
• Payment: Bi-weekly payments