Repairs Supervisor job in London - Civic · Civic Recruitment Limited

This is a 3-month contract position with a local authority, aimed at leading and managing a team of Direct Labour Organisation (DLO) operatives responsible for delivering responsive repairs within a social housing environment. The role is crucial in ensuring that repairs are completed to a high standard, on time, and in compliance with quality, health, and safety requirements. It also focuses on delivering excellent customer service and maintaining high levels of tenant satisfaction.

Line manage a team of up to 7 trade staff, including skilled, multi-skilled, and unskilled workers.
Support, develop, and performance manage staff to meet service standards and business objectives.
Promote organisational values: High Performing, One Team, Make It Happen, and Excellent Customer Service.
Oversee the delivery of responsive repairs and maintenance within occupied social housing properties.
Conduct pre-, during-, and post-inspections to ensure quality and compliance.
Identify defects, specify works, and produce clear scopes of work and technical reports.
Manage remedial works (snagging) and ensure completion within agreed timeframes.
Investigate complaints and provide practical, solution-focused outcomes.

Extensive experience supervising responsive repairs within a social housing environment.
Experience managing a direct labour workforce (DLO).
Strong understanding of building maintenance, repair sequencing, and defects.
Experience working in a high-volume repairs or voids environment.
NVQ Level 2 (or equivalent) in a relevant building trade (essential).
Full UK Driving Licence (essential).
IOSH Managing Safely or equivalent health & safety qualification (desirable).
Knowledge of CDM 2015 regulations (desirable).