SEN Transport Coordinator (Full-Time) £30k-£32k

Summary

Responsibilities

• SEN Transport
  • Oversee daily school transport scheduling and logistics.
    
  • Communicate with councils, passenger assistants, parents, and drivers in real-time.
    
  • Track crew attendance and monitor performance using in-house systems.
    

• Circuit Bookings
  • Manage incoming bookings and assign vehicles and drivers.
    
  • Maintain clear communication with customers regarding schedules and changes.
    

• General Administration
  • Respond to inbox messages and operational queries.
    
  • Provide administrative support to the operations team.
    

• Customer Service & Satisfaction
  • Address customer complaints and concerns professionally.
    
  • Log and escalate feedback to improve services.
    

• Compliance & Safety
  • Ensure compliance with transport regulations and licensing standards.
    
  • Promote a safety-first culture and report incidents promptly.
    

• Experience in transport operations or logistics.
  
• Excellent written and verbal communication skills.
  
• Strong IT literacy, including Excel and transport booking systems.
  
• Ability to multitask, remain calm under pressure, and solve problems quickly.
  
• Punctual, reliable, and organized.
  

Desirable

• Knowledge of SEN transport, local authority contracts, and PATS/safeguarding awareness.
  
• Experience with cab firms, school routes, or minibus fleets.
  

Hours

• 45 hours per week, Monday-Friday
  
• Shift pattern: 9am-7pm
  

Additional Information

• Ability to commute/relocate: Sidcup DA15 8PT: reliably commute or plan to relocate before starting work (required)
  
• Experience: IT literacy: 1 year (required); Controller or SEN transport: 1 year (required)
  
• Language: English (required)
  
• Work authorization: United Kingdom (required)
  
• Work Location: In person
  

Benefits