3 Month Contract With A Local Authority

To stabilise, restore, and improve the delivery of Waste Services by taking hands-on operational responsibility. The Service Improvement Lead will work embedded within the team to ensure services run efficiently, meet operational standards, and deliver expected outcomes.

Key Responsibilities

• Take direct operational responsibility for day-to-day service delivery.
  
• Identify operational failures, bottlenecks, and inefficiencies, implementing immediate fixes.
  
• Provide hands-on leadership and support to managers, supervisors, and staff to improve service delivery.
  
• Develop and implement workflows, processes, and operational standards.
  
• Ensure compliance with council policies, statutory requirements, and best practice.
  
• Monitor performance, producing regular operational reports and updates for senior management.
  
• Support task allocation, supervision, and prioritisation of staff activities.
  
• Liaise with stakeholders to resolve escalated issues promptly.
  

Requirements

• Proven experience in turning around underperforming services.
  
• Strong leadership, organisational, and problem-solving skills.
  
• Ability to lead and work alongside operational teams.
  
• Experience managing staff, processes, and service delivery.
  
• Knowledge of relevant statutory requirements and council policies is desirable.
  

• 37 Hours per Week
  
• Bi-Weekly Payments