Job description

3-6 month contract role with a Local Authority

Job Summary:

• The Service Improvement Manager will provide interim leadership for improvement and assurance activity within Housing Services at Enfield Council.

• Reporting to the Divisional Head of Housing Services and Director of Housing, the postholder will drive service improvements, strengthen governance frameworks, and ensure high-quality service delivery to residents.

• This role focuses on delivering short-term, high-impact change across housing operations, supporting performance, compliance and customer outcomes.

Key Duties/Accountabilities (Sample):

• Lead the delivery of service improvement initiatives across Housing Services.

• Develop and implement assurance frameworks to strengthen governance, compliance and performance monitoring.

• Review existing processes and identify opportunities for efficiency, quality improvement and better resident outcomes.

• Manage and support a small team (approx. 4 staff), providing direction and oversight.

• Work closely with senior leadership to support strategic priorities and improvement plans.

• Analyse performance data, identify trends and implement corrective actions where required.

• Ensure compliance with regulatory standards, policies and procedures.

• Engage with internal and external stakeholders to support service transformation.

• Prepare reports, briefings and updates for senior management.

• Support delivery of housing service objectives within a fast-paced, change environment.

Skills/Experience:

• Proven experience in service improvement, transformation or change management within housing or local government.

• Strong understanding of housing services, ideally within a local authority setting.

• Experience developing and implementing assurance or governance frameworks.

• Ability to analyse performance data and drive measurable improvements.

• Experience managing or supervising teams.

• Strong stakeholder engagement and communication skills.

• Knowledge of regulatory requirements and compliance within housing services.

• Ability to operate effectively in an interim / fast-paced environment.

Additional Information:

• Bi-Weekly Payments.

• Location: Edmonton Green Library, London (on-site requirements may apply).

• Contract: Interim (3–6 months).

• Hours: 36 per week (09:00–17:00).