3 months contract with a local authority

Summary

The Later Living Officer plays a crucial role in providing high-quality, comprehensive support to residents in Housing for Older Persons and specialist accommodations. This position empowers residents to plan, work towards, and achieve positive outcomes, ensuring a safe, supportive, and compliant living environment. The role involves working independently and as part of a team to deliver customer-focused housing management, complex casework support, and property management services in accordance with local policy, legislation, and the Council’s values.

Responsibilities

Deliver high-quality services across Later Living schemes, providing flexible support tailored to diverse resident needs.
Manage complex casework, including safeguarding, domestic abuse, mental health, hoarding, older persons support, substance misuse, troubled families, and anti-social behavior.
Develop, manage, and review resident support plans and undertake risk assessments.
Ensure all enquiries and complaints are handled end-to-end, escalating where necessary.
Deliver property management functions, ensuring compliance with all health and safety and resident safety requirements.
Conduct regular inspections of homes, blocks, and estates; raise repairs and follow through to satisfactory completion.

Requirements

Experience in delivering customer-facing tenancy management across multiple tenures.
Experience managing complex casework involving safeguarding, mental health, domestic abuse, or older persons support.
Housing-related qualification or willingness to undertake professional on-the-job training.

Additional Information

Sheltered Housing Officer