Transport Development Support Officer

Posted 16 September 2025
Salary 12.85
LocationDorchester DT1 United Kingdom
Job type Contract
Sector Administration / Clerical
Reference119522

Job description

1 month contract with a local authority

Summary
  • A Development Support Officer is a crucial front-line service role within a busy operational team. This position involves working collaboratively with colleagues in Dorset Travel and external teams to commission transport for numerous young people and adults. The role is vital in ensuring efficient and effective transport services, contributing significantly to the community's needs.
Responsibilities
  • Answer calls and emails from parents, contractors, schools, passenger assistants, etc.
  • Liaise with internal and external stakeholders.
  • Utilize Microsoft Teams and internal software applications.
  • Perform data entry tasks.
  • Access and process new applications.
  • Conduct route evaluations using mapping software to determine transport suitability.
  • Handle initial complaints and escalate to senior team members as necessary.
  • Maintain accurate records.
  • Organize route cover for Passenger Assistants.
  • Work collaboratively and exercise initiative.
Essential Experience Required
  • Experience and knowledge relevant to the role's responsibilities, including standards, procedures, and health & safety.
  • Office experience, data analysis, IT proficiency, and Health & Safety application.
  • Strong communication, deadline management, and problem-solving skills.
  • Team player with numeric proficiency and adaptability, maintaining composure in varied situations and fulfilling travel requirements.
Essential Qualification Required
  • BTEC National Certificate, NVQ Level 3, or equivalent qualifications.
Additional Information
  • The role closes on 29th September 2025. Apply ASAP.