CRA Group Limited - Waste and Street · Civic Recruitment Limited

Role Purpose

To supervise and coordinate the efficient day-to-day delivery of waste collection, recycling, and street cleansing services, ensuring high standards of service, compliance with regulations, and customer satisfaction.

Key Responsibilities

Oversee the daily operation of recycling, refuse, and street cleansing services, ensuring routes and services are delivered on time and within budget.
Supervise operational staff, including scheduling, attendance monitoring, and performance management to ensure compliance with service standards and procedures.
Conduct regular service inspections and quality checks to maintain high operational standards.
Respond to and resolve customer complaints promptly and professionally in line with council procedures.
Liaise effectively with councillors, council officers, and other departments to support service delivery and continuous improvement.
Communicate clearly and professionally with members of the public, maintaining a positive image of the council.
Monitor operational costs, manage budgets, and oversee purchasing of materials and equipment.
Ensure all vehicles and equipment are used safely, efficiently, and maintained in line with regulatory requirements.
Produce accurate reports and performance data to support service monitoring and decision-making.
Monitor team performance, productivity, and quality of work, including the effective use and supervision of agency staff.
Ensure compliance with Health & Safety legislation, policies, and best practice at all times.

Requirements

Proven experience supervising operational teams within waste management, street cleansing, or a similar environment.
Strong knowledge of Health & Safety legislation and safe working practices.
Excellent organisational and time-management skills, with the ability to prioritise workloads.
Strong communication and interpersonal skills, with experience dealing with the public and stakeholders.
Ability to manage performance and motivate teams to achieve service targets.
Competent in data recording, reporting, and use of relevant IT systems.
Full UK driving licence.

Additional Information

Waste and Street Cleansing Supervisor