Council Tax Customer Service Officer

Posted 16 January 2026
Salary 26.92
LocationHackney E2 United Kingdom
Job type Full time
Sector Administration / Clerical
Reference125277

Job description

9 Months Contract With a Local Authority 

Work Model Hybrid (Minimum 2 days per week in-office) Monday to Friday 8:50am to 5pm
37hrs / week
Bi-weekly pay

Summary

The Council Tax Officer plays a crucial role within a local authority's revenues department, focusing on the administration, collection, and enforcement of Council Tax. This position ensures compliance with relevant legislation and provides essential services to residents, contributing to the financial health of the community.

Responsibilities

  • Maintain the Council Tax Register: Accurately update and manage property records, liable parties, exemptions, discounts, and reliefs.
  • Issue Bills and Notifications: Calculate and distribute accurate Council Tax bills and notifications in line with statutory requirements.
  • Process Changes in Circumstances: Handle notifications related to house moves, new occupants, tenancy changes, and property status updates.
  • Apply Discounts and Exemptions: Evaluate and process applications for discounts, exemptions, and reliefs.
  • Manage Refunds and Write-Offs: Process refund applications and prepare cases for debt write-off following local authority procedures.
  • Respond to Enquiries: Address complex public inquiries regarding Council Tax liability, payments, and enforcement actions.
  • Provide Advice: Clearly explain Council Tax legislation and policies to residents and stakeholders.
  • Negotiate Payment Arrangements: Establish sustainable payment plans for residents facing financial difficulties.
  • Maintain Records: Ensure accurate recording and maintenance of case notes and correspondence.
  • Adhere to Legislation: Stay informed about current Council Tax legislation and regulations.
  • Work with Internal Departments: Collaborate with teams such as Housing Benefits and Legal Services to resolve complex cases.


Requirements


  • Knowledge of Council Tax Legislation: Familiarity with Council Tax laws and enforcement procedures.
  • System Proficiency: Experience with Academy and Comino systems for case management.
  • Numerical and Analytical Skills: Strong skills for accurate calculations and data entry.
  • Customer Service Skills: Excellent communication abilities, including handling difficult conversations professionally.
  • Ability to Work Under Pressure: Manage a high volume of casework accurately.
  • Technical Proficiency: Competence in using specialist revenues software and standard office applications.

Hybrid Working Agreement

  • Minimum Office Days: Two days per week.

Essential Technical and Subject Matter Expertise

  • Council Tax Expertise: Proven knowledge and experience in managing Council Tax inquiries and processes.
  • System Proficiency: Demonstrable experience with the Academy and Comino systems.

Corporate Responsibilities

  • Promote a unified organizational approach and ensure non-discriminatory service delivery.

Service Delivery

  • Suggest innovative service delivery methods that offer high quality and value for money.

People

  • Collaborate with council services and external partners to strengthen relationships and develop partnerships.

Other Special Requirement

  • Be available to work at any office within the London Borough of Hackney.