• The Housing Solutions Officer will work within the Housing Solutions Team to prevent and relieve homelessness in Redbridge.

• The role involves providing professional housing advice, developing personalised housing plans, supporting vulnerable clients, and liaising with statutory, voluntary, and private sector organisations.

• The officer will assess homelessness applications under the Housing Act 1996 Part 7 and the Homelessness Reduction Act 2017, negotiate with landlords and providers, and ensure high-quality data recording for management and statutory reporting.

• Provide advice on housing options in the public and private sectors, including temporary accommodation, social housing, and private rental solutions.

• Prevent and relieve homelessness through early intervention and personalised housing plans.

• Assess housing needs in line with statutory duties (Housing Act 1996, Homelessness Reduction Act 2017, Care Act, Children Act).

• Negotiate with landlords, accommodation providers, and other stakeholders to secure housing solutions.

• Maintain accurate records and ensure data quality for reporting and audit purposes.

• Support vulnerable clients, including those with complex needs such as mental health, substance misuse, or family breakdown.

• Contribute to the development of service procedures and housing solutions initiatives.

• Participate in out-of-hours homelessness support rota as required.

• Strong knowledge of homelessness legislation and housing law, including Housing Act 1996 Part VII, Homelessness Reduction Act 2017, landlord/tenant law, and case law.

• Experience providing housing advice and support to vulnerable clients.

• Excellent interpersonal, advocacy, negotiation, and communication skills.

• Ability to develop personalised housing plans and implement effective interventions.

• Experience managing casework, including complex situations and challenging customers.

• IT literate with experience of electronic case management systems.

• Ability to work independently, prioritise workloads, and meet deadlines.

• Knowledge of welfare benefits, social care, and housing support services.

• Collaborative team working and contribution to service improvement initiatives.

• The closing date: 05/02/2026.

• Hybrid working pattern with a minimum of 3 days on-site at hospitals and mental health facilities in Ilford.

• 36 hours per week, 16-week fixed-term contract.

• DBS check required (basic).