6 Month Contract With A Local Authority

The Parking Appeals and Representations Officer will manage and process all parking-related appeals and representations, ensuring compliance with relevant legislation, council policy, and statutory deadlines. The role requires preparing comprehensive case packs for Environment and Traffic Adjudicators (ETA) and providing expert advice on enforcement decisions. The successful candidate must be based in the office five days a week.

Key Responsibilities

• Prepare, process, and summarise Environment and Traffic Adjudicator (ETA) cases and submit them for consideration.
  

• Respond to and compile ETA case packs for Formal Correspondence related to:
  

  • MTC (Moving Traffic Contraventions) and Bus Lane PCNs.
    

  • CEO-issued PCNs (Civil Enforcement Officer).
    

• Maintain awareness of ETA adjudication decisions and provide feedback to senior management on outcomes that may impact Royal Greenwich’s enforcement processes.
  

• Make recommendations to senior management regarding procedural changes or policy updates arising from adjudication trends.
  

• Provide expert guidance and advice on all aspects of appeals within and outside the establishment.
  

• Review and respond to all informal and formal representations, including Notices of Rejection, related to Penalty Charges and Civil Penalty Notices issued by the Council.
  

• Ensure all responses are completed within statutory and council-prescribed timeframes.
  

• Maintain accurate records of all appeals and representations processed.
  

• Liaise with internal and external stakeholders, including legal teams, enforcement officers, and the public, to resolve parking disputes efficiently.
  

• Provide training or guidance to junior staff on appeals procedures, where required.
  

• Identify trends in appeals and representations and suggest improvements to internal processes to reduce recurring disputes.
  

• Support audits or inspections of enforcement and appeals processes as required.
  

Requirements

• Proven experience as a Parking Appeals & Representations Officer or similar role, ideally with a focus on ETA case management.
  

• Strong knowledge of parking enforcement legislation and regulations, including PCNs, Bus Lane Contraventions, and MTCs.
  

• Excellent written and verbal communication skills, with the ability to draft clear, concise, and legally robust correspondence.
  

• Ability to analyse adjudication outcomes and apply them to local enforcement procedures.
  

• Strong organisational skills with the ability to manage multiple cases simultaneously under strict deadlines.
  

• Proficient in Microsoft Office and case management software.
  

• Willingness to work on-site 5 days a week.
  

• Previous experience liaising with Environment and Traffic Adjudicators.
  

• Experience providing guidance and training to staff.