Summary

Responsibilities

• Assist in the induction and training of peers and new employees, including mentoring housing apprentices.
  
• Uphold the Council’s Customer Care Standards to support the vision of prioritizing residents.
  
• Provide advice on compliance with property licensing schemes and statutory obligations.
  
• Deliver presentations and briefings to management, colleagues, and external stakeholders.
  
• Foster relationships with Council services and stakeholders to resolve complex issues and ensure coordinated service delivery.
  
• Investigate service requests and conduct inspections under relevant legislation.
  
• Assess housing conditions and draft enforcement documents as needed.
  
• Monitor compliance with licensing conditions and process property license applications.
  
• Prepare detailed reports and recommendations for action.
  
• Conduct complex inspections of licensable homes, including Houses in Multiple Occupation.
  
• Communicate with landlords and agents to ensure legislative compliance.
  
• Undertake enforcement actions and issue financial penalties as per Council policy.
  
• Prepare and present cases for tribunals and court hearings.
  
• Maintain accurate records of all interactions and actions taken.
  
• Contribute to team planning, policy development, and procedure updates.
  
• Demonstrate cost-consciousness and assist in monitoring service performance and budget constraints.
  

• Strong understanding of housing legislation, including the Housing Act 2004 and Environmental Protection Act 1990.
  
• Experience in housing inspections and enforcement actions.
  
• Ability to draft detailed reports and legal documents.
  
• Excellent communication and presentation skills.
  
• Ability to work collaboratively with various stakeholders.
  
• Strong organizational skills and attention to detail.
  
• Ability to mentor and support team members and apprentices.
  
• Familiarity with financial management and resource allocation.