2-month contract position with a local authority

Summary

This is a 2-month contract position with a local authority, aimed at supporting the Revenues and Benefits team. The role involves managing and assessing applications for Housing Benefit, Council Tax Reduction, Discretionary Housing Payments, and Local Welfare Assistance. The successful candidate will ensure accurate and timely processing in accordance with legislation and council procedures.

Responsibilities

Process applications and changes for Housing Benefit, Council Tax Reduction, and discretionary support promptly and accurately.
Resolve customer inquiries via telephone, face-to-face, and written communication, including interactions with landlords and external agencies.
Provide advice on welfare assistance and direct customers to relevant support services.
Ensure Council Tax account information is accurate and resolve discrepancies affecting financial awards.
Initiate recovery actions for overpayments in compliance with legislation and procedures.

Essential Experience Required

Strong working knowledge of the UK welfare benefits system, including Universal Credit, Housing Benefit, Personal Independence Payment, and other statutory entitlements.
Proven customer service experience and ability to meet customer needs.

Essential Qualifications Required

Additional Information

The role closes soon, apply ASAP.

Assessment Officer