Business Support Officer

Posted 19 February 2026
Salary 20.75
LocationTwickenham TW1 United Kingdom
Job type Full time
Sector Administration / Clerical
ReferenceRQ1693838

Job description

1 Month Contract With A Local Authority


Job Purpose

To provide comprehensive administrative and business support services to ensure the efficient day-to-day running of the team/department. The role requires excellent customer service skills, strong organisational ability, and the capacity to manage multiple tasks in a fast-paced environment.




Key Responsibilities

  • Provide a wide range of administrative support to the team, ensuring smooth business operations.

  • Maintain accurate records, both manual and electronic, including confidential files.

  • File, archive, and retrieve documents in line with organisational standards and procedures.

  • Accurately record information using spreadsheets and internal systems.

  • Support general office administration tasks as required.

  • Act as a first point of contact for internal and external customers.

  • Respond to routine enquiries from members of the public via face-to-face interaction, telephone, and email.

  • Handle requests tactfully and sympathetically, maintaining professionalism at all times.

  • Remain calm under pressure and manage competing priorities effectively.

  • Provide basic financial administrative support, including processing invoices, monitoring budgets, and maintaining financial records.

  • Assist with tracking expenditure and updating financial spreadsheets.

  • Maintain and update spreadsheets and databases accurately.

  • Collate statistical information and assist in preparing reports in line with agreed plans.

  • Ensure data accuracy and compliance with confidentiality requirements.

  • Provide project management support, including updating project plans and timelines.

  • Conduct basic research to support ongoing initiatives.

  • Organise meetings and coordinate communications with stakeholders.

  • Support the setup of training sessions, including preparing rooms and materials.

  • Ensure refreshment areas are stocked, clean, and presentable.



Requirements

  • Experience working in a business support or administrative capacity.

  • Strong customer service skills with experience interacting with both internal and external stakeholders.

  • Experience maintaining accurate records, both manual and electronic.

  • Competent in Microsoft Excel, Google Drive, and Google Workspace (Docs, Sheets, Gmail).

  • Comfortable with financial administration tasks.

  • Good organisational skills with attention to detail.

  • Ability to work independently and as part of a team.

  • Ability to remain calm under pressure and manage sensitive situations professionally.

  • Experience supporting projects and updating project plans.

  • Experience collating statistical data and preparing reports.

  • Knowledge of data protection and confidentiality requirements.



Additional Information
  • Bi-Weekly Payments
  • 36 Working Hours Per Week
  • Enhanced DBS is Required For This Role