3 Month Contract With A local Authority

Responsible for providing technically-focused clerical, administrative, and IT support for the housing asset management service, ensuring effective service delivery to residents and corporate clients.

Main Duties and Responsibilities

• Carry out general office administrative tasks, including maintaining and managing diaries, preparing agendas, arranging meetings, and taking technically accurate minutes.
  

• Collate relevant documentation, ensuring timely production, distribution, and follow-up action where required.
  

• Assist with the collection of technical data and performance indicators from staff, contractors, other departments, stakeholders, consultants, and residents.
  

• Provide contract administration support, ensuring records are accurate and up-to-date.
  

• Accurately input, interrogate, update, and monitor data for departmental administrative and IT systems.
  

• Assist in collating all relevant information required by the Home Ownership Unit.
  

• Handle technical service enquiries from the public, contractors, consultants, other departments, external bodies, and stakeholders.
  

• Forward appropriate information to the relevant officer as necessary and record complaints, closely monitoring them to meet the Council’s response criteria.
  

• Under direction, prepare and administer all aspects of tender documentation, including packaging, sending out, and receiving tenders in accordance with the Council’s Standing Orders and procedures.
  

• Record and manage the receipt and issue of keys and FOBS, order keys as appropriate, and assist in providing access to properties.
  

• Participate in identifying technical and customer-focused improvements in service delivery and support the training of other team members as required.
  

• Ensure due diligence in customer care and excellent service delivery at all times.
  

• Carry out duties with regard to health and safety regulations, the Council’s equal opportunities and customer care policies, and the new technology agreement.
  

• Undertake any other work appropriate to the level and general nature of the post to ensure the continued effective operation of the service.
  

Requirements

• A minimum of a high school diploma or equivalent; a relevant vocational qualification in administration, office management, or IT is desirable.
  

• Formal training or certification in IT systems, data management, or technical administration is advantageous.
  

• Previous experience in an administrative or clerical role, preferably within housing, property management, or a technical environment.
  

• Experience in contract administration, tender processes, or project support is desirable.
  

• Experience in handling customer enquiries and providing high-quality customer service.
  

• Strong organizational and time management skills, with the ability to manage multiple tasks simultaneously.
  

• Proficiency in IT, including MS Office Suite (Word, Excel, Outlook, PowerPoint) and database management systems.
  

• Excellent written and verbal communication skills, with the ability to take accurate minutes and produce reports.
  

• Attention to detail, particularly in data entry, record-keeping, and contract administration.
  

• Ability to liaise effectively with staff, contractors, residents, consultants, and external stakeholders.
  

• Knowledge of health and safety regulations, equal opportunities, and customer care policies.
  

• Problem-solving and initiative, with the ability to contribute to service improvements.
  

• Professional and courteous approach to all customers and colleagues.
  

• Ability to work both independently and as part of a team.
  

• Flexible and adaptable to changing workloads and priorities.
  

• Commitment to providing excellent service and upholding organizational standards.
  

• Bi-Weekly Payments
  
• 35 Working Hours per Week