The Business Support Officer provides administrative and operational support to ensure the efficient delivery of services across the organisation. The role supports business operations, asset coordination, and service delivery processes to maintain compliance, improve response times, and ensure a high standard of service to tenants and stakeholders.

This role is critical in addressing current operational pressures caused by insufficient staffing levels, delays in asset allocation and maintenance processes, and increasing service demand.

Key Responsibilities

• Provide day-to-day administrative and operational support to the team.
  

• Coordinate internal processes to ensure timely asset allocation and maintenance scheduling.
  

• Maintain accurate records and documentation relating to assets, service requests, and operational activities.
  

• Monitor service requests and follow up to ensure timely completion.
  

• Assist with tracking asset allocation and maintenance requirements.
  

• Liaise with internal teams and contractors to ensure maintenance requests are processed efficiently.
  

• Support monitoring of maintenance schedules and compliance requirements.
  

• Maintain internal systems and databases ensuring data accuracy.
  

• Produce operational reports and performance updates for management.
  

• Monitor service-level performance and escalate issues where delays or risks are identified.
  

• Support compliance monitoring activities to ensure adherence to internal policies and regulatory requirements.
  

• Maintain records necessary for audit and compliance checks.
  

• Assist in identifying potential operational risks and support mitigation measures.
  

• Respond to enquiries from internal teams and external stakeholders, including tenants.
  

• Ensure communication regarding asset allocation and maintenance updates is clear and timely.
  

• Support service delivery teams in maintaining high customer satisfaction standards
  

Requirements

• Experience in administrative or business support roles.
  

• Strong organisational and coordination skills.
  

• Ability to manage multiple tasks and priorities.
  

• Proficiency in Microsoft Office and business systems.
  

• Strong attention to detail and record-keeping ability.
  

• Good communication and stakeholder engagement skills.
  

• Experience supporting operational or asset management teams.
  

• Experience working in housing, property management, or facilities management environments.
  

• Knowledge of compliance or service-level monitoring processes.
  

• Bi-Weekly Payments
  
• 35 Working Hours Per week